[Resolved]  Aircel — Complaint regarding unexpected deduction in main balance

Address:Salem, Tamil Nadu, 636003

To whom so ever it may concern
Hi
This is dinesh. I would like to bring to your kind notice that my
Main balance got deducted unexpectedly for using internet.
I was intimated by your customer care that i used internet over the
Available mb in my data balance and that is why you got deduction in your
Main balance.
But i have attached a *screenshot* of my available data balance of
1450mb for rs.393 pack with the validity of 14, aug 2016 which i checked
Recently through your aircel.com. So how do you explain that. *and you can
Not simply respond me that it was a technical issue in reflecting the
Current balance for your account because i can not agree that since it's
Not my fault...*
* kindly refund me for the loss*
* thank you*

With regards,
S. Dinesh babu
Mobile:[protected]
+1 photos
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Aug 8, 2021
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer(Dinesh Babu S),

We are forwarding your issue to the team. Meanwhile please share these details so that our team can look into your issue:

Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:


Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Dear Customer(Dinesh Babu S),

We would like to inform that you have used data services without free data, hence the amount deducted from the main balance.

Warm Regards,
Aircel Social Media Team

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