Aircel — convert promo balance into main bal.

piu2

from Chennai, Tamil Nadu

Address:

411062

Today i recharged 83rs balance on my number [removed]. I get promo recharge of 83rs, however in 83 rs recharge offer it is mentioned that i will get 90rs talktime with 28 days validity.in offer they didnt mention that we will get promo balance. It should be mentioned their to avoid inconvinience. Please help me regarding that or convert promo balance into main ac balance. Thank you.

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Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2017

Aircel Customer Care's response Dear Customer (piu2),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Screenshot (with date) of the offer message received:
Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 03, 2017

Aircel Customer Care's response Dear Customer (piu2),

We would like to inform you that that RC 83 gives Rs 83 talk-time in promo balance along with tariff benefits as all outgoing Local (Mobile) calls & STD (Mobile) calls @ 1.3p/sec while roaming on Aircel and Vodafone network and incoming calls charged @ Rs 0.00/min for 28 days.

Please cross check the same on our official link mentioned below:

http://www.aircel.com/AircelWar/appmanager/aircel/maharashtra?_nfpb=true&_pageLabel=prepaid_roaming_page

Warm Regards,
Aircel Social Media Team

Aug 07, 2017

Updated by piu2 I got a call from number [protected].He said that he is from customer care and need by bank details to refund my cash.Please take some serious action about this fraud calls.