[Resolved] Aircel — could not make outgoing calls

Sophia Vijay S

from Bengaluru, Karnataka

Address:	Chennai, Tamil Nadu
Website:	www.aircel.com

I had changed my aircel #[protected] from postpaid to prepaid on nov 22, 2017 and did a first time recharge of rs.445. I got a message as,

Tt=0 inr, new balance is 0 inr, p. F. Is 377.12 inr, gst 67.88 inr.

But i could not make any outgoing calls. Further recharged for rs.49 on nov 27, 2017 again and got the below message as,

Tt=0 inr, new balance is 0 inr, p. F. Is 41.53 inr, gst 7.47 inr.

Till date i could not make any outgoing calls after recharging twice. I don't understand what is going on.

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Jan 19, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Dec 18, 2017

Updated by Sophia Vijay S I got a call from #[protected] now saying that he is calling from Aircel customer care. He told me that I should recharge for Rs.10 and then my account balance will be updated properly and so I can make outgoing calls further. For that he asked me to share my credit card number with him. I asked him if I recharge my number for Rs.10 myself, will it get updated properly? But he said that only he should do it but not me. I asked him what if I do not have a credit card or I would not share my credit card number with him. He hung up the call saying he can't do anything.

What a crap is this? How do they expect me to share my credit card number? I afraid if it is a spam caller using my mobile number and complaint details else the aircel customer care people doing this stupidity.

Verified Support

Dec 19, 2017

Aircel Customer Care's response Dear Customer (Sophia Vijay S),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:

A sample number on which you are not able to make a call?

Also informing that Aircel never demands any OTP's or credit card, debit card number from its customers. Please be aware of such fraud calls.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 19, 2017

Aircel Customer Care's response Dear Customer (Sophia Vijay S),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

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Comments

Sophia Vijay S

from Bengaluru, Karnataka

Aircel customer care team got in touch with me today and the issue has been resolved. Many Thanks.

P.S.: Please make sure to give proper details while recharging for the first time regarding the plan 445 which does not include any talk time.

Aircel Customer Care's response, Dec 20, 2017

Verified Support

Dear Customer (Sophia Vijay S),

Thank you for the acknowledgement. Feel free to contact us in future and also thank you for the feedback. The same has been noted down for the next update.

Warm Regards,
Aircel Social Media Team