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Aircel — couldn't get upc (port) number

When I entered 'mobile number' and 'last five digits of sim number', it shown that " couldn't fetch user details (Mobile number and sim numbers mismatching) I have called ivr numbers provided by aircel and it also gone useless. The problem is with my sim last five digits. Please provide me a solution to get UPC( Unique porting code).
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    Aircel
    Customer Care Service
    Customer satisfaction rating
    52%
    Complaints
    10558
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    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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