[Resolved] Aircel — Data pack not activated

Nikhil Suryavanshi

from Kanpur, Uttar Pradesh

Address:

Gorakhpur, Uttar Pradesh, 273017

I recharged with ₹49 night data pack using ussd *121*49# on my aircel number. (Data pack and ussd code i got from official website)
My balance deducted but data pack not activated on my number.
Called customer care yesterday and he told me that it will get activate at 12:00am (Still not got)
Now i'm calling again and my call get disconnect every time

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Jul 17, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Jul 09, 2017

Hack ER's response I request you either deactivate this pack and return my money back or disconnected this number permanently, i don't want to continue with fraud company .I am trying to connectbyour customer care but they are not taking decision against this . I request you to deactivate this service

Verified Support

Jul 14, 2017

Aircel Customer Care's response Dear Nikhil Suryavanshi,

We are forwarding your concern to our team. Meanwhile, please share the date of recharge.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 15, 2017

Aircel Customer Care's response Dear Nikhil Suryavanshi,

We would like to inform you that the recharge is successful and Rs 49 will be credited to your account within 24 hours.

Warm Regards,
Aircel Social Media Team

Jul 16, 2017

Updated by Nikhil Suryavanshi Ok got the balance back.
But again i recharged with ₹49 by dialing 1288 today(16/07/2017) and again you deducted my balance and not giving me any data. Give me data i need it very urgently.

This time i have call recording as proof.

Why dont you all giving me data? I dont tolerate this type of service. And dont force me to port to other service provider

Verified Support

Jul 18, 2017

Aircel Customer Care's response Dear Nikhil Suryavanshi,

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 18, 2017

Aircel Customer Care's response Dear Nikhil Suryavanshi,

We would like to inform you that the recharge of RC49 is successful and the same will be credited to your account within 48 hours.

Warm Regards,
Aircel Social Media Team

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Comments

Hack ER

from Delhi, Delhi

Dear sir please resolve my problem to deactivate ndmc170317pi2 service in my number my balance has been deducted daily

Aircel Customer Care's response, Jul 15, 2017

Verified Support

Dear Customer (Hack ER),

Thanks for reaching out to us. Please share your Aircel mobile no. so that our team can get back to you.

Thanks & regards
Aircel Social Media Team

Aircel Customer Care's response, Jul 24, 2017

Verified Support

Dear Hack ER,

We hope your issue has been resolved.Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team