[Resolved] Aircel — Data pack of rs.143/- (7gb 3g / 2g data for 28 days)

angucool

from Karur, Tamil Nadu

Address:	639113
Website:	website www.aircel.com

Last 10 years i am using aircel connection in my mobile. Recently (On 2906/2017 at 9.18 pm) i had done a recharge of rs.143/- data pack which can be gives 7 gb 3g / 2g data with a validity period of 28 days. While using data pack, down speed would be around 90kbs to 100kbs when i was in 3 rd floor open upstairs where the signal strength is more than 95%. If i used in downstairs means down speed would be 30kbs. Basically 3g down speed is 300kbs. But aircel is cheating customers by giving these kind of offers. I need some suitable action in this regard.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

Aircel Customer Care's response Dear Customer (angucool),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Alternate No.:
Complete address:
Nearest landmark:
Duration of issue (problem since when):
Issue with a specific website or all website:
Browser being used (Default phone browser or Chrome/Dolphin etc):

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 04, 2017

Aircel Customer Care's response Dear Customer (angucool),

We would like to inform you that our team is working on your issue and needs the following details to proceed further, So, please share the same so that the needful can be done:

Alternate No.:
Complete address with PIN Code:
Nearest landmark:

Warm Regards,
Aircel Social Media Team

Jul 05, 2017

Updated by angucool Sirs,

Kindly tell the mail address which can i send you the asked details as above since i dont want to disclose my personal details in this site to avoid some malpractices.

Anguraj

Jul 05, 2017

Updated by angucool Yesterday evening (04/07/2017) around 5.43 pm i had received the message from Aircel that, Your Complaint Reference No.1-[protected] has been resolved. But i have not received any calls from your side (Aircel). Also i feel the same issue at same place. But now i only got 20 kbs to 30 kbs of speed. Aircel resolved the problem like this?????

Anguraj

Verified Support

Jul 05, 2017

Aircel Customer Care's response Dear Customer (angucool),

We suggest you send your details to [protected]@aircel.co.in and we will proceed accordingly.
Also, we request you to ignore the message as the same is system generated and is sent just for confirmation.

Warm Regards,
Aircel Social Media Team

Jul 05, 2017

Updated by angucool Sirs,

As requested, the asked details are sent to above mentioned mail id on 05/07/2017 @ 4.38 Pm from my mail id with a subject of my Complaint reference number.

Anguraj K

Verified Support

Jul 13, 2017

Aircel Customer Care's response Dear Customer (angucool),

We request you to send the details once again to [protected]@aircel.co.in as we haven't received the same yet.

Warm Regards,
Aircel Social Media Team

Related Aircel reviews

View all 10591 Aircel Reviews

Comments

Rajib 2016

from Kolkata, West Bengal

Sim card not working. I want this sim activation. Please sar help me argent.

Aircel Customer Care's response, Jul 5, 2017

Verified Support

Dear Rajib 2016,

Thanks for reaching out to us. Please share your Aircel mobile no. so that our team can get back to you.

Thanks & Regards
Aircel Social Media team

Aircel Customer Care's response, Jul 13, 2017

Verified Support

Dear Rajib2016,

We hope your concern has been resolved. In case you are facing any issues, please feel free to contact us at aircelsocialmedia@aircel.co.in for any further assistance. Have a nice day.

Thanks & Regards
Aircel Social Media Team