[Resolved] Aircel — deactivate ndmc170317sms2 service

sudhanshugpt

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi, 110096

Dear aircel, my mob no. Is [protected].
My complaints is: you guys have activated sms service (Ndmc170317sms2) without my consent. Sms pack automatically renew everyday. Please tell me why you activate this service without my permission and how can i unsubscribe. I called customer service everyday but unable to reach. More than 10 rupees has been deducted for this sms pack till 17/08/17. So please deactivate the service immediately and refund my money asap. I have not used this offer so far. Please do the needful.

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Sep 21, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2017

Aircel Customer Care's response Dear Customer (sudhanshugpt),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 21, 2017

Aircel Customer Care's response Dear Customer (sudhanshugpt),

We would like to inform you that, as checked you have been charged Rs 2/- for the activation of SMS pack on daily reactivation basis. We have deactivated the same from our end. Hence charges found are correct and no waiver is applicable.

Warm Regards,
Aircel Social Media Team