[Resolved] Aircel — Deactivate pocket store

Ngn06

Address:

641014

My mobile number is [protected]. I really don't know how the pocket store is activated. I didn't even receive a message that it is activated. Just checked my balance and shocked that money was deducted for no reason. Then i sent sms to 155223 and found that pocket is activated. Tried calling 198 but it's of no use. Can you please revert the money deducted? Is it a trick by Aircel to generate revenue?

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Feb 23, 2017

Complaint marked as Resolved

Received an SMS that the issue on VAS has been resolved. I checked the balance and found the deducted money is refunded.

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2017

Aircel Customer Care's response Dear Customer(Ngn06),

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 23, 2017

Aircel Customer Care's response Dear Customer(Ngn06),

We would like to inform you that as per your request Vas service has been deactivated from your number and VAS amount has been refunded to your number.

Warm regards,
Aircel Social Media Team

Verified Support

Feb 24, 2017

Aircel Customer Care's response Dear Customer(Ngn06),

Thank you for the acknowledgment. Assuring you best services in future.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team