[Resolved] Aircel — Deactivation of service

[Resolved] Aircel — Deactivation of service

C chandan singh bhati from Jind, Haryana

Hello Sir, my number is [protected]. a service is automatically activated on my number & i many a time try to connect to customer care but it's replies that "this service is not available to this number" this is a auto reply then I try by using another my aircel no. that is [protected]. Customer executive told me that we deactivated that service, but it still continue then after I again call customer care using same number they rudely behave with me and reply to call them from the number in which service is activated. I again try from number [protected] same happens as earlier from last 20 days that-this service is not available on this number. Sir, i want to deactivate the service which I have no idea for what it is charging, refund the money which it charged from me and competition for mentally and financially torcher Was this information helpful? No (0) Yes (0)
Aug 11, 2017 Complaint marked as Resolved Company respond and resolved the complaint. Dear chandan singh bhati, We have re-escalated your issue to the team. We will share an update soon. Thanks and Regards, Aircel Social Media Team Aircel Customer Care's response, Apr 08, 2017 Dear Chandan, We would like to inform you that as per your request, KIGIW service has been unsubscribed from your number. Hence, as a onetime service gesture waiver of Rs.17 is being credited to your account. Warm Regards, Aircel Social Media Team Aircel customer support has been notified about the posted complaint. Verified Support Apr 01, 2017 Aircel Customer Care's response Dear chandan singh bhati, We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue: Date & Time of deduction: Amount deducted: Any message received upon deduction (screenshot): Thanks and Regards, Aircel Social Media Team Apr 01, 2017 Updated by chandan singh bhati Sir, i do not get any message for activation of service but I first time noticed when I make a call after that see balance statment, it was shocking, i had a balance of Rs. 150/- and it deducted some what Rs.30/- or more for seven days or more. I have not had a exact figures. Then after I noticed a message again received for deduction of balance which I ignored earlier as routine message from company. I hope it was started some what 20 days ago from today and I have remaining balance is Rs.10/- out of Rs.150/-, i do not have exact figure when and why they deducted. For the concern of messages received I have not any for record. Sir, you can check my profile statement, you get better and exact figures. Thanks Adv. Chandan Singh Bhati Verified Support Apr 03, 2017 Aircel Customer Care's response Dear chandan singh bhati, We have re-escalated your issue to the team. We will share an update soon. Thanks and Regards, Aircel Social Media Team Verified Support Apr 08, 2017 Aircel Customer Care's response Dear Chandan, We would like to inform you that as per your request, KIGIW service has been unsubscribed from your number. Hence, as a onetime service gesture waiver of Rs.17 is being credited to your account. Warm Regards, Aircel Social Media Team
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