Aircel — Deduct my my mobile balance | |||
Dear sir, I want to.register a complaint against aircel regarding deduction of balance for the services which I never activated on my mobile.My mobile number is [protected]. Yesterday deducting 23 rupees for the service pocket internet .I have recharged 30 rupees on my mobile yesterday.and its working also. But they are deducting charges 23 rupees for pocket internet charges which i never activated so please help me to get refund of 23 rupees deduction of my mobile from yesterday 10pm.Thanks in advance Regards, Deepak Sahoo Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear sahoo deepak,
We have verified your account details and found that on dated 13th Aug 2015 a content “GAME" was downloaded from your number [protected] through transaction mode WAP and Rs.20/- was deducted from your account towards content download charges. As the content is chargeable there was no wrong deduction from your account. Hence we regret to inform you that we will not able to post any adjustments in this regard.
Regards,
Aircel Social Care Team
We have verified your account details and found that on dated 13th Aug 2015 a content “GAME" was downloaded from your number [protected] through transaction mode WAP and Rs.20/- was deducted from your account towards content download charges. As the content is chargeable there was no wrong deduction from your account. Hence we regret to inform you that we will not able to post any adjustments in this regard.
Regards,
Aircel Social Care Team
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in