Aircel — Deducted Rs 331 wrongly

SuvasisDas

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Hello Dears, A special recharge of 199 was done for [protected] where we get 1GB data and 99 rupees talktime.It is available for Chennai location. Now prior to the recharge I was having 144MB data. After the recharge was done I browsed for a few minutes and suddenly 331 rupees from main balance was deducted for using 32MB of data. I already have a data balance but instead from my data balance my main balance was deducted. Customer care representatives aren't agreeing to lodge a complaint. They hung up the call on my face. I want a resolution as soon as possible. Thank You Regards, Suvasis

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Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Suvasis,

Thank you for reaching us at Social Care.We have forwarded your complaint to the concerned departmentand we will get back to you shortly with further updates.Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance onthis matter.We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in