Aircel — Deducted rupees 70 from my DA account

Website:www.aircel.com

My phone no is [protected]. I had a balance of Rs 70+ in my DA accaunt still 25-10-15 morning. But when I checked the balance today[protected]morning 10 am) it showed just 5paisa left in my accaunt.how is this possible? I have a net pack and also have a call cutter pack.so there is no chance to deduct Rs 70 by net surfing as still now I have net balance.. When I call ur customer care the executive behaved like I cut his pocket .u cut my mony so I have the right to know how u cut it but that executive couldn't tell anything .. Back my 70 rupees in my DA accaunt..or I will take further steps
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Aircel customer support has been notified about the posted complaint.
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Hi somen94,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Solve it quickly
Dear Somen Chakraborty,

Post system check it has been found that your balance Rs. 68.85 /- got deducted on 25/10/2015 due to data usage of 7.4500 MB of Data after consumption of the free data. Hence, not eligible for refund.

Regards,
Aircel Customer Care
How is this possible ? I have a net pack of 16 ruppes in my accaunt.. How u cut my money. And the money is in DA accaunt means it just only be used for phone calls .okkk? I know that and u not know? Very funny.
And I also have a net pack how u deducted money.i[censored] don't credited the money on my accaunt I will take step as my uncle in police.. I just take the screenshot o[censored]r commnt.it just cannt never ever happen what u say as I was my DA accaunt.and same time I have internet balance
So find a solution
I rechrged Rs 16 yesterday 25-10-15 and the data balance is still today morning.I didn't consume 100mb yesterday.dnt say false thng.i had 38mb data today 26-10-15 morning so don't say false thing
The talktime I got by recharge of 69 which can be seen by dialling *143*09# also called DA money as it uses for only calling not for sms or net ..
Dear somen94,

Thanks for writing in to us.This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also write to us at [protected]@aircel.co.in

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
Dear somen94,

As we already told you that your data balance Rs. 68.85 /- got deducted on 25/10/2015 due to data usage of 7.4500 MB of Data . Hence, not eligible for refund.

Regards,
Aircel Customer Care
U are running a cheat company with all fraud people. Shame on you
Dear somen94,

We have already shared an update with you.

Regards,
Aircel Social Care Team

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