Aircel — Deducting money

Address:

Hyderabad, Andhra Pradesh

My mother is using aircel no [protected] on a nokia basic ph, she dont know any operations on phone other than answering and making calls. Balance was kept on deducting many times though recharged minutes pack. When we call customer care they are saying like sports subscription is active. when I argue with them how come these subscription become active without subscribing and also how can they deduct money even from minutes pack customer care guys are simply ending the call or saying they have some technical problem at there end, call after some time. I called around 5 times in a day but couldnot get any assistance. Many of them who are using aircel are facing the same problem. This is unacceptable/cheap way of making money by cheating people who gave preference to your service. No other service providers are doing such cheap tricks.


simple logic's:
If I want sports subscription I would topup my number why would I put minutes pack.
Consider if I have sports subscription, will you allow me to make calls, not possible right? they If I put minutes pack how can you deduct that for sport's subscription. I have opted minutes pack Just as you guys are deducting money for unknown reasons still you didnt stop and deducted that aswell.


Kindly look into this issue and update me ASAP.