[Resolved] Aircel — deducting money for services in my number | |
Hi, I am sandhiya and i am using aircel prepaid no. [protected]. Today i got a msg that social books has been activated in ur no. And rs.5 was deducted. Actually i have not subscribed any of these services. I called the customer care and they refunded my money. Again at 10pm the same thing happened saying that rs.7 deducted for games club. Again i called customer care and they refunded it. But how can i always call them and get my money back. Any how my issue has been solved but do take some necessary actions to stop these stupid services. How can u deduct my money and activate a service without even my knowledge or acknowledgement. Just tell ur it team to fix these issues. This has happened to me many times. Even i use other sim cards and they not doing like this. Only this happens in aircel that too for the past 6months. Please take necessary action against these issues to make your customers feel good and satisfied. Was this information helpful? | |
Oct 6, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Sep 04, 2017 Aircel Customer Care's response Dear Sandhiyag, Apologies for the inconvenience. We would like to inform you that Rs 5 deducted on 02/09/2017 (for VAS subscription) have been refunded to your number on same day. Warm Regards, Aircel Social Media Team | |
1 Comment | |
Comments
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
pls cancel our lost sim for the mobile nos.[protected], [protected]
Please share the following information to confirm your identity so that we can forward your request to the team:
Alternate no.:
Last bill payment amount (in Rs):
Date of Birth:
Complete Address:
Warm Regards,
Aircel Social Media Team