[Resolved] Aircel — Deduction from talktime balance | |||||
My mobile no is [protected] & my name is niranjan malu. I am always face problem about balance deduction without any reason. I have recharge 177 which is 1 gb 3g net pack on 04.10.15. On 14.10.15 my rs 200/- main balance deducted suddenly. When i contact costumer care, they told u have used internet so rs 200/- has deducted. I also ask please tell me about consumption of 1 gb of net pack from 04 to 14 october'2015. Another problem is there is notification about balance net balance . When i used number *126*6# to know net balance it only show "mmi complete".So kindly solve my matter and return my balance. I never want to stay with aircel. Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||||
2 Comments | |||||
Comments
Dear Niranjan,
We have verified your account details and found that the amount was deducted from your account were towards data (GPRS) usage. Since you have used data post consumption of the limited data quota, it was charged as per default tariff plan @10p/10kb and subsequently the amount was deducted from your main account and there was no wrong charging from your account. We regret to inform you that we will not able to post any adjustments in this regard.
Regards,
Aircel Social Care Team
We have verified your account details and found that the amount was deducted from your account were towards data (GPRS) usage. Since you have used data post consumption of the limited data quota, it was charged as per default tariff plan @10p/10kb and subsequently the amount was deducted from your main account and there was no wrong charging from your account. We regret to inform you that we will not able to post any adjustments in this regard.
Regards,
Aircel Social Care Team
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in