[Resolved] Aircel — deduction of a/c balance without any use

Ajanta Mukherjee

from Jalpaiguri, West Bengal

Address:

Jalpaiguri, West Bengal, 735101

I am a prepaid user of Aircel from Jalpaiguri, West Bengal circle. I have recharged 255/- package for 1 GB usage per day benefit on[protected] at 12:43 pm. But at 6:00 pm I have found my A/C balance to be deducted from 39/- to 9.87/- when mobile data was on. Number is [protected]. I am moving to Consumer Forum for this unwanted mismanagement.

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Sep 29, 2019

Complaint marked as Resolved

The case has been resolved earlier and Aircel had given my credit balance back within 5 days. Thank you.

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Aircel Customer Care's response Dear Ajanta Mukherjee,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 07, 2017

Aircel Customer Care's response Dear Ajanta Mukherjee,

We would like to inform you that the deducted amount has been refunded to your account.

Warm Regards,
Aircel Social Media Team