Aircel — Deduction of balance and activation of services without consent.

Pradeepsin

Address:

Lucknow, Uttar Pradesh, 226012

I m PRADEEP SINGH from Lucknow. I want to complaint here of my Aircel service provider my Aircel up east prepaid no. is [protected]. I have became fed up by Aircel as it start services on it's own without any consent and deducts Balance. On November 1 evening I recharged my account with rs. 40 and on 2 November early morning Aircel started UPEDECPI9 on it's own without any consent. I don't know what hell was this as neither I was credited any voice balance nor net balance and this continued for 3 days when my balance got below rs. 9 and was no further deductible. A total of Rs.27 were deducted 9 per day and I didn't received any benefit of this service that too when I had not given any consent for activation of any service nor have I received any call regarding activation of such service. Please help me return my balance and give a notice to Aircel to stop doing such nuisance again and again to me.Thanking you in anticipation

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Aircel customer support has been notified about the posted complaint.

Nov 07, 2015

Updated by Pradeepsin Yesterday I got my money back after complaining Rs.27, but today again Aircel has deducted Rs. 9, from my account and no information was given to me regarding this I even don't know what the hell they have activated, now I am afraid of getting the account recharged and only get it recharged by Rs. 10, so that Aircel could not activate any pack on its own, but they r deducting the balance from the money I got back after complaining here, and had requested to stop that service which they activated without my consent, I know that they will again be deducting my money tommorow Rs.9, I can't complaint their consumer help line since its totally useless. Please stop doing this nonsense to me, else I would be forced to break this sim and throw it in a dustbin, and go for some new operator as I m sure no other company could be as disgusting as Aircel. Return all my balance and deactivate all VAS service if activated on my number, and put my number in a category where u could never activate any VAS service. I DON'T WANT ANY OF YOUR USELESS VAS SERVICE EVER.

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Pradeepsin,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Pradeepsin,

As per our system records, Waiver of Rs.27/- credited in your account. Hope the resolution offered meets your satisfaction levels too. We would like to thank you again for reaching us at Social Care.
Please feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in

srish2 agrawal

I am srishti agrawal from jalalpur.i want to complaint here of my Aircel service provider my Aircel up east prepaid no. is [protected]. I have became fed up by Aircel as it start services on it's own without any consent and deducts Balance. On April 16 evening I recharged my account with rs. 50 and on 17 April early morning Aircel started UPEDECPI9 on it's own without any consent.again april 19 i recharged my no. With 30 rs. Again my whole balance was detected. I don't know what hell was this as neither I was credited any voice balance nor net balance and this continued for 3 days when my balance got below rs. 9 and was no further deductible. A total of Rs45 were deducted 9 per day and I didn't received any benefit of this service that too when I had not given any consent for activation of any service nor have I received any call regarding activation of such service. Please help me return my balance and give a notice to Aircel to stop doing such nuisance again and again to me.Thanking you in anticipation

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear srishti(srish2 agrawal),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Srishti(srish2 agrawal),

We would like to inform you that Rs.34/- will be reflected in your account soon. Kindly let us know for any further assistance.

Warm Regards,
Aircel Social Care Team