[Resolved]  Aircel — Deduction of Balance for Invalid Reason (2nd Time)

My Aircel Mobile Number is [protected] & I am using this number only from 15-16 days ago. The balance for Rs. 50/- that has been deducted for unknown reason from my number on 07/08/15 has been refunded on 13/08/15 after lodging a complaint in your site. But again the same problem persists. Once again Rs. 17/- has been deducted from my account (Mobile Number:-[protected]) as SMS charge yesterday(14/08/15) whereas I never did any SMS to any number during that period. The customer care boy, named Sanju Ghosh told me at around 10:30 am on 15/08/15 that this was charged for a SMS pack, which actually I never wanted to have in my number, will be refunded. But when again I called the Customer Care at around 3:30 pm, a lady, named Varsha (she said that she has no surname) said that there will be no any refund registered against my number. How funny & how false story is stated by Aircel Customer Care boy (Sanju Ghosh). But now the lady told me that she was lodging complaint for refund against my number & a confirmation SMS will be sent by them after cutting the phone call. But till now at 7:30 pm, no SMS is sent by them. Again the Customer Care girl misguided me (Varsha). After that period the Customer Care team is unreachable & fully busy. I tried for at least 50 times from then. How a company (Aircel) making us foolish by their activities & behaviour towards their customers. I need my money back which they have charged me for unknown reason. Please help me to get my money back(Rs. 17/-) & I don't want any kind of pack forcefully activated or installed by them in my number without my confirmation in future which is chargeable, please also ensure that. Suman Kumar Nag. Burdwan. [protected]/ [protected]