[Resolved] Aircel — deduction of balance with automatically start service

[Resolved] Aircel — deduction of balance with automatically start service

S SMRG from Gurgaon, Haryana

Sir, i am your regular consumer of aircel gsm mob [[protected]]. On dec /19 recd msg that rs 35 dedicated from your account for some service which i didn't activated manually than i talked to customer care but i didn't get satisfactory solution even customer executive disconnected my call. Please resolve my problem. Kindly refund my balance to continue with aircel. Thanks +1 photos Was this information helpful? No (0) Yes (0)
Mar 9, 2018 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Jan 22, 2018 Aircel Customer Care's response Dear Customer (SMRG), We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon. Warm Regards, Aircel Social Media Team Verified Support Jan 23, 2018 Aircel Customer Care's response Dear Customer (SMRG), We would like to inform you that as checked, you have been charged Rs 35/- on Jan 19, 2018, for the activation of Lehren TV (VAS) via WAP mode, post double consent from your end. Hence, charges are found correct and no waiver is applicable for the same. Service already deactivated from your number. Warm Regards, Aircel Social Media Team
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