Aircel — deduction of money from the main balance due to WAP download

Address:

Khordha, Odisha

My phone number is [protected] and 2gb per month for three months netpack is active in my number. The amount of 15 rupees is deducted from my account for some unknown services activation. When I enquired this in customer care they are telling this is activated by myself by clicking the link in WAP/internet. I dint click on any of the advertising things, there will be 1000 of ads in all the webpages, if clicked accidentally also why they are not confirming the activation while you are deducting the money from the account.By this I understand there is no security to the balances in my account and anytime I browse you can deduct money and say I clicked on some link, so this is activated. When called to customer care the reply was not clear. He offered to forward the call to his senior and simply put the call on mute and cut it after three minutes! This is terrible customer service. Is this another means of making money or what ?? I never used that service and simply paid for it.. This is not the first time this is happening. It previously happened on 6 July. i had put a complain and this was your reply "We have verified your account details and found that on dated 03rdJul, 2015 & 06th Jul2015 a content “VPACK & ANIMATION" was downloaded from your number [protected] through transaction mode WAP and Rs.30/- was deducted from your account towards content download charges. As the content is chargeable there was no wrong deduction from your account" At that time also i had not clicked on any ad knowingly and furthermore there was no confirmation of balance deduction. I am sick of this happening again and again. Refund the money immediately and see that this doesn't happen again