Aircel — Deductions of balance apart from my knowledge

Dear Naveen RN,

We regret for the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date & Time of deduction:
Amount Deducted:

Warm Regards,
Aircel Social Care Team

Aircel No.: [protected]
Date & Time of deduction: 01.04.2016(Time not exactly known. Early morning)
Amount Deducted: 15

Dear Naveen RN,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Please feel free to write us at [protected]@aircel.co.in for any assistance on your issue.

Warm Regards,
Aircel Social Care Team

This two packs are not activated by me. But, Customer care told me, I activate it by wrong clicking of link threw at the time of browsing. I turn on my mobile data only. I can't browse whole night. But this two packs are activated automatically. Help me. Thanking you.

Dear Naveen RN,

You have activated VAS services through WAP mode hence unable to process refund.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

I can't activate any VAS through WAP. But you said, "This is activated via WAP". I can't understand this. It automatically activated. Am asking why this happened? Place don't made this mistake again. If am activate this, I cannot argue here. Thanking you.