Aircel — did not receive first recharge

KASHIS RAJ

Address:

New Delhi, Delhi

I took a new aircel sim on 28 June 2015 from ganesh nagar (near laxminagar), Delhi by paying Rs 100.The retailer told me that i will get rs 69 balance and 69 mb internet after activation.the sim got activate on 2 July.But after the activation I did not receive any balance or data.When i went to the retailer he told that he had already recharged the balance on 28th (the day I bought the sim) and also showed me the message of successful recharge.Now when i call customer care, my call is not connected saying all the executives are busy.Please help me.I am scared that if this is the situation just when I bought the sim, what would happen further.Its very disappointing. My aircel number is [protected].The sim is on the name of Simpi kumary.Please fund my balance and data on this number.My contact number is [protected].Kindly resolve my problem as soon as possible. Thank you

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Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi KASHIS RAJ,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear KASHIS,

We would like to inform you that as per our records FRC has not been done by retailer on shared Aircel number [protected].Further we request you to coordinate with respective retailer to initiate the FRC on your Aircel number.

Regards
Team Aircel