[Resolved] Aircel — Doctrine of indoor management

Aryan Ray

from New Delhi, Delhi

Address:

110080

I have already discussed briefly last time (approx. 2 days before) so I want to track my complaint how much processed against my telecom company which is Aircel.
And in short,
I had rechrged on 26/01/2017 after checking offer of 45 TT on 40 and 500 mb data on 24.
But I got Rs. 31 TT and only 100 mb data.
When I complaint to them they talk very rudely and tells me that it is given that this msg is on *150 by retailer. I had rechrged my balance many times these type of recharges and no need to explain *150 recharge or something special.
I mean to say when they provide a offer to a group of person then it is their duty to updates their retailer, or contacted person, etc.
It is their internal affair or internal management problem then why should I pay for this.
So please take some quick action in regards to refund my balance and data that they forfeited.
they called me at office time so I m unable to attend their call. And because of office time and rudely talk last time, I will not pick their call after that

Thank you

Was this information helpful?

No (0)

Yes (0)

Apr 8, 2017

Complaint marked as Resolved

I have port my no. To Airtel due to bad response and Misdescriptions in offers

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

Aircel Customer Care's response Dear Aryan Ray,

We are regretted inconvenienced caused to you We would like to inform you that, we called you, but the call was not answered. Further, the best offer extra benefit from *121# is only applicable at AGB recharge the AGB recharge mode (Offer retailer dwara*150#recharge pe manya) already mentioned with recharge benefit description. And your recharges were not done through AGB mode. Hence, default benefits have already been credited in your account on 26 Jan 2017.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Feb 08, 2017

Updated by Aryan Ray I m not a new customer, I recharge that type of recharge before also with the same retailer.
I also did not conclude anything before about special recharge.
But this time I did not get any benefits from two recharge.
Ok finally if you did not refund my claim then I did not want to be a customer of theft company.
I soon leave this Aircel telecommunication and can join other but never come again to this company in which internal management not properly works or in which management don't know about companies policies and plans.
Thank you for your unsatisfied reply

Verified Support

Feb 09, 2017

Aircel Customer Care's response Dear Aryan Ray,

We have re-escalated your issue to the team. We will share an update soon.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Apr 08, 2017

Aircel Customer Care's response Dear Aryan Ray,

We are truly disappointed to learn that you have been port-out your Aircel connection.

Thanks and Regards
Aircel Social Media Team

Apr 17, 2017

Updated by Aryan Ray Your services to talk and behavior towards consumer makes me to leave Aircel company from which I have connected from many years.. but I will not waive my hands towards my money