Aircel — Drastically deduction of Balance. | |||||
This is to inform you that I Surajit paul and have unfortunately got an aircel sim card, number is [protected]. I recharged Rs. 110 in which I got the TT 110 dated on 22.11.2015 and txn no KOR[protected]. But next morning when I checked the balance I found that my balance was Rs. 45. The amount 65 was spent by aircel. Because I didn’t spent a penny in this time period. After calling the customer care grievance department I got amount Rs. 15. Now the balance is comes to 60 from 45, But the amount should be Rs. 110. Today (24.11.2015) several times I again tried to contact the number of grievance department but getting no response. Now i am getting message that the grievance department is in traffic jam. After that whenever i am trying to contact getting the same message tat they are in traffic jam. Kindly clarify the reason why the balance is being deduction though i have not asked for any services. Surajit Paul Was this information helpful? | |||||
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Aircel customer support has been notified about the posted complaint. | |||||
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in