[Resolved] Aircel — duplicate sim not activated

aksheya k

from Chennai, Tamil Nadu

Address:

607801

I lost my sim on saturday 10/02/2018, hence purchased the same number as duplicate sim on monday in neyveli township. I was informed that the sim will get activated on 14/02/2018 by night 8 pm. But my new sim is not showing network from the time of purchase. I have tried all ways of restarting, but the sim is not showing any network. Its been 4 days and i'm facing difficulty in contacting people. Please help and get this resolved at the earliest

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Mar 20, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2018

Aircel Customer Care's response Dear Aksheya K,

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:

Alternate No.:
20 digit SIM No.:

Warm Regards,
Aircel Social Media Team