[Resolved] Aircel — Exorbitant unplanned billing amount | |||
I would like to lodge a complaint based on my bad experience with Aircel. My credit limit is 1500 but my bill is 3071(double of my credit limit). In the bill I see that 2000+ was charged only for data usage @rate of 10Rs/MB after the free limit of 200MB. Meaning I've used 400 MB+ of data. This is absolutely ridiculous because I turn off 3g most of the time to save power. With the proliferation of smart phone now it makes user to pay more especially with post paid. It is the duty of the network operators to notify the usage by some mechanism especially once the free limit is reached. 2000Rs for 200 MB is atrocious, surprising and not acceptable.There should be some rule to make it compulsory for operators to stop charging exorbitant amount without any notification. On top of that my connection was suspended abruptly without any prior notification.I did not pay for the plan and Aircel is not accepting to close the connection(though inactive) without paying the outstanding amount. My actual bill was 4071 of which I have already paid 1000. If they remove at least the data charges i'll pay the balance. Else it has to be sorted out through legally. I cant even port the number. It is my mistake to go for Aircel in spite of my colleagues advise. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
I had sent mail with my contact details. Please check and revert back.
Last week Wednesday there was an agreement and I was told a mail would be sent on the same. I have not received the mail yet.
http://www.trai.gov.in/WriteReadData/userfiles/file/measuresto%20protectconsumer...⇄
"On receipt of the intimation, the subscriber has the option to make interim payments in whole or in part or to restrict his further usage so that the credit set for him is not exceeded."
You cannot charge in the back end and come back in the end of the billing cycle to claim more than the credit limit.
http://www.trai.gov.in/WriteReadData/userfiles/file/measuresto%20protectconsumer...⇄
"On receipt of the intimation, the subscriber has the option to make interim payments in whole or in part or to restrict his further usage so that the credit set for him is not exceeded."
You cannot charge in the back end and come back in the end of the billing cycle to claim more than the credit limit.
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We are sorry for the experience you had. Please share your concern with your complaint number and contact details at [protected]@aircel.co.in to help you.
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Aircel Social Care Team