[Resolved] Aircel — expiring data pack before validity

Suraj Tendulkar

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I got a message of 39 1gb for 28 days, i had 750mb balance and it got expired in 3 days. I complained in customer care, they asked me to forward the message, i forwarded it, but no response... Now from 3 days in calling them about 25 times, it's saying all are busy please call later. Now again i got message about 39 1gb for 28 days and i recharged. Now again showing it will expiry tommorow... Customer care now also busy... Please reply i lost 39 not can't loose another 39...

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Nov 15, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2017

Aircel Customer Care's response Dear Suraj Tendulkar,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Screenshot (with date) of offer message received:
Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Oct 10, 2017

Updated by Suraj Tendulkar Attached the images...

Verified Support

Oct 13, 2017

Aircel Customer Care's response Dear Suraj Tendulkar,

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team