[Resolved] Aircel — Extra charges deducted

rithikmani

from Bengaluru, Karnataka

Address:

Coimbatore, Tamil Nadu, 642004

Dear Sir/Madam,

Greetings from Mani kandan !!!

I have been using 2 Aircel sim for long time, Not as before now they are taking all my balance as for the value adding packages, but i have not yet subscribed any value added package,

RE: SIM # [protected],

Regarding this sim they had took Rs 99 last week, then again yesterday i had recharged Rs 70 & Rs 71 at yesterday afternoon.as as soon they had look all the balance for P-PLAY, & Games and my balance was Nill.

RE: SIM # [protected]

01/01/ 2017 i had recharged for RS 150 in 10 minities they had deducted Rs 99 for valued added pack. i had enquired the custom care then they had deducted Rs 99 for valued added pack.i had enquired the custom care then they had debited Rs 99 then again they had took Rs 45 & Rs 15 ect...as daily valued added pack and my balance was again nill.
but i have not yet subscribed any of these packages.

i was really unsatisfied with your customer care service.there is no proper response for my query. till now this problem continuous. no matter how much i recharge but even single penny is not left.

i cannot even call for emergency, before recharging there is no notification on the subscription of any value added packages.but after recharge every balance was taken off.

you have to shortlist all my problems and have to credit all my deducted balance,

you have to give me compensation for creating worries. i really fed ub with your services. if you did not correct this problem then i have change your service,

kindly requested to you, pls shutout this issue.

Awaiting for your positive result.

Regards,
N.MANIKANDAN,
[protected].

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Jan 9, 2017

Complaint marked as Resolved

kindly update our compliant status

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2017

Aircel Customer Care's response Dear Customer(Rithikmani),

We apologise for the inconvenience caused. Please share the following detail so that our team can look into your issue:

Screenshot of the message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Jan 09, 2017

Updated by rithikmani Dear sir,
i am disappoint to your service, because last 2 weeks we are facing so much of problem regarding this issue, totally you will deducted RS 150(approx) in my main balance & Loan Amount.but returned RS 73 only.
you have to give me compensation for creating worries. i really fed ub with your services.
if you did not correct this problem then i have change your service,
very bad your service,

Regards,
N.MANIKANDAN.

Jan 09, 2017

Updated by rithikmani kindly update our compliant status,

MOBILE NO: [protected] =Docket no: 1-[protected]

MOBILE NO: [protected] =Docket no: 1-[protected]

same problem in both sim, last one month loosing my money

[protected](around Rs 300 ) still now due not rectify in your end.

[protected] Around Rs 150) but received @ RS 73 Only. but the same time RS 45 Deducted by Lovesutra for night pack vas activate ( sms time 3.06 pm) & Model Masti weekly RS 21 pack(3.13 p.m) activate measege received.
your reply is compliant rectified...

WHAT IS THIS??????
THIS IS YOUR BEST SERVICE????

Jan 12, 2017

Updated by rithikmani till now i am facing same issue not solved. your service is very bad.

Verified Support

Jan 12, 2017

Aircel Customer Care's response Dear Customer(Rithikmani),

We have re-escalated your issue to the team. We will share an update soon.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Jan 17, 2017

Updated by rithikmani till now not received any call in your side

Verified Support

Jan 17, 2017

Jan 18, 2017

Updated by rithikmani wast of my time and my money...
no use complaint posted your web portal.

Jan 18, 2017

Updated by rithikmani value added pack are deactived but, money not refunded,
cheating with me...

Verified Support

Jan 21, 2017

Aircel Customer Care's response Dear Customer(Rithikmani),

We regret the inconvenience caused. We have re-escalated your issue to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Feb 04, 2017

Aircel Customer Care's response Dear Rithikmani,

We would like to inform you that we have credited back rs. 73 on 09/01/2017 and also have deactivated all VAS in your account.

Warm Regards,
Aircel Social Media Team

Mar 01, 2017

Updated by rithikmani Re: [protected]: yes i have received RS 73 but few mints our balance RS 0, because our balance Rs 73 Debited again same vas activate message received, ( the same time RS 45 Deducted by Lovesutra for night pack vas activate ( sms time 3.06 pm) & Model Masti weekly RS 21 pack(3.13 p.m) activate measege received.)

value added pack are deactived but, money not refunded,

Re: [protected]: Rs 102 refunded but only one day validity time you are cheat with me.

ok wast my time to post your web portal.

anyway one chance to refunded my money i am very happy

otherwise this is my last post to your web portal.