[Resolved] Aircel — Extra money deduction

uma.c

from Chennai, Tamil Nadu

Address:	636809
Website:	aircel.in

I have an aircel tamil nadu sim . without me subscribing anything, often they deduct 30 rs saying that i subscribed something . if we try calling their customer care also most of the time no proper reply .even yesterday[23/02/2016] night they deducted 30rs saying that i subscribed some music, but i didn't subscribe anything .
kindly request the refund of deducted 30 rs
second issue is that as soon as data validity is over they deduct the mobile balance completely, without usage of data. this happened so many times .they are allowed to deduct balance after expiry of data balance, only when we use data . if data expires, within 10 or 15 mins they deduct 100 rs or how much balance you have, everything they take .
kindly tell them not to repeat this again.

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Oct 10, 2017

Complaint marked as Resolved

They contacted and solved the issue

Aircel customer support has been notified about the posted complaint.

Feb 23, 2016

Updated by uma.c my aircel sim no is [protected]

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi uma.c,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in