[Resolved]  Aircel — Fraudulent service and incompetent customer care

Address:

New Delhi, Delhi

I have been defrauded by Aircel of my prepaid balance. This unscrupulous mobile "service" provider has activated something they call "Pocket Store" without my knowledge or authorization and have repeatedly deducted my prepaid balance which is now zero. I have been using my Aircel number [protected] for the last few years and am a regular subscriber of the Pocket Internet 6GB data pack which costs Rs. 251/- for 90 days for EDGE data and have no need for any superfluous service like Pocket store. I have reported this to their customer service personnel twice: One to a Mr. Abdul Karim (SR#1-[protected]) and another to a Mr. Avinash (SR#1-[protected] & #1-[protected]). Both of them hanged the phone after keeping it on hold on the pretext of transferring the call to a senior executive. They never acknowledged activation of this "service" at their end and declined to take any action to resolve my complaint. I am unable to call them again at the customer support number 198 as they probably have conveniently blacklisted my number for the day after labelling my complaint ticket as closed. Is this expected by a loyal customer who has been using your network for the last few years? Moreso, I am employed in an administrative position in Emergency services and sudden disruption of mobile service due to lack of prepaid balance can adversely affect critical communication required by me causing not only monetary loss but that of human lives! I daresay that I hold Aircel liable for any such loss monetary or otherwise occurring as a consequence to their accidental or intentional deduction of prepaid balance and would be pursuing this legally. That said, after this horrendous experience, I would be switching to another mobile network provider as soon as I use up my data plan and would not be giving such an unethical company any more of my hard earned money.