Aircel — Fraudulently charged by aircel for vas | |||
This is to inform that AIRCEL have fraudulently charged me Rs492 for VAS -Value added service which i have never used and have never been notified about such service.Inspite of escalating the matter to Relationship manager neha tandon and vikas arora the charges have not been waved off.I have made a complaint to the customer care and hence they are not willing to remove the fraudulent charge from my bill.Kindly help me to get this charge of Rs492 waived off from my bill.My mobile number is [protected]. Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I got an email from Aircel customer care kindly have a look at the fraudulent charge billed in my bill
(We would like to inform you that, you have been charged Rs492/- for the consumption of VAS. Hence charges found are correct and no waiver is applicable.
Please note your service request 1-[protected])
And TODAY i recieved another message of service which i never subscribed for 05/03/2016 (your video talkies at Rs 50 is auto renewed for 15 days )
Either waive off this fraudulent charge or i shall proceed further legally in consumer court for the fraudulent charge which has been billed for a service which i have never used nor i am aware of
(We would like to inform you that, you have been charged Rs492/- for the consumption of VAS. Hence charges found are correct and no waiver is applicable.
Please note your service request 1-[protected])
And TODAY i recieved another message of service which i never subscribed for 05/03/2016 (your video talkies at Rs 50 is auto renewed for 15 days )
Either waive off this fraudulent charge or i shall proceed further legally in consumer court for the fraudulent charge which has been billed for a service which i have never used nor i am aware of
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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Aircel Social Care Team