[Resolved] Aircel — Games Club and Fun TV activated

nazaguys

Address:

Chennai, Tamil Nadu

My mobile no: [protected] I'm with Aircel chennai service for a year When I was browsing, I got redirected to some site "http://202.65.157.201/" and I closed the tab. In a couple of seconds I got a popup saying Rs.50 got deducted. I thought of it as some advertisement. Then I get a message from LM-JUMPWP saying that "Thanks for downloading Games Club.You are billed for Rs 50.0 http://202.65.157.201/13a588". I was shocked. My balance got reduced by 50. To add more to that, just a couple of hours later I got another message from DT-AIRCEL saying that " Thank you for subscribing to Fun TV . You have been charged Rs 35.0 for 7 days and your service will be auto renewed with the same charges." What kind of sick joke is this? They have deducted 85 rupees within 2 hours. And also they will auto renew the services which I have never activated. Though my balance is low now, I'm afraid to top up my account because of fear that they might end up deduct more.

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Aug 14, 2020

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Comments

sagar gerag

Aircel — please deactivate games club and refund my 90 Rs.
On 8 oct, 2015
Sir, my name is sagar i am an aircel subscriber. my aircel no. is [protected].games club has been automatically subscribed in my no. The amount of rs. 90 has been deducted today. i have also called customer care but i do not get positive response for my complain. Pls deactivate this service from my aircel no. as soon as possible. Thank u. I dont want anything from your services please permanently block any such kind of services

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi sagar gerag,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

sagar gerag

Aircel — please deactivate games club and refund my 90 Rs.
On 8 oct, 2015
Sir, my name is sagar i am an aircel subscriber. my aircel no. is [protected].games club has been automatically subscribed in my no. The amount of rs. 90 has been deducted on 8 Oct 2015. i have also called customer care but i do not get positive response for my complain. Pls deactivate this service from my aircel no. as soon as possible. Thank u. I previously messaged you but I don't get my money back

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hello sagar gerag,

We regret the inconvenience cause to you
We regret to inform you that you have subscribed NAZGAMEM service on 8th October 2015 at 10:53PM through WAP hence waiver is not applicable for the same.

Regards
Team Aircel

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi sagar gerag, .

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in

Abhishek_mehra

from Madurai, Tamil Nadu

Hey.. My number has also been subscribed for games club without my acknowledgment.. I want my refund of rs.33. My aircel number is [protected]

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer(Abhishek_mehra),

We regret for the inconvenience caused. Please share the "Date & Time of deduction" so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Abhishek_mehra,

We would like to inform you that we have processed the refund of the amount Rs.33 in your account.

Warm Regards,
Aircel Social Care Team

Waris Ahmed

Hello, my number is [protected]. I am from Assam. Today again I was subscribed to Aircel games club without my knowing and deducted Rs. 20 for it. This is really crossing its limits. I just want it refunded and this service be stopped further.
Time - 9:10 am
Date - 20/06/2016

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer(Waris Ahmed),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

LRobinson

from Delhi, Delhi

My Aircel Number is [protected] from New Delhi and received message in the said number that it has been subscribed for Games Club and Masti Club which i have not requested and also request me to recharge my account balance.

I didn't recharge my balance intentionally as it will be deducted from the account.

In this regard, please unsubscribed Games Club and Masti Club services from my number immediately.

regards,

Robinson
[protected]

Aircel Customer Care's response, Sep 17, 2016

Verified Support

Dear LRobinson,

Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team