[Resolved] Aircel — Games Club @ Rs 96/- activated without my permission | |||
My no' is [protected] Today, Games Club activated on my mobile number without my knowledge and permission.And 96 got deducted from my mobile balance.I want it to be refunded on priority basis N also I want aircel to make sure such kind packs should not activated on my mobile without my permission. Regards Surya Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Surya P N,
We have verified your account details and found that an amount of Rs.96/- has been deducted towards the usage of various services activated through WAP using internet from your handset.
Being a valued customer, we have refunded this amount as a goodwill gesture to your Aircel number and these packs are already deactivated.
Request you to take care in future while accessing internet and avoid using/downloading chargeable links/services
Warm Regards,
Aircel Social Care Team
We have verified your account details and found that an amount of Rs.96/- has been deducted towards the usage of various services activated through WAP using internet from your handset.
Being a valued customer, we have refunded this amount as a goodwill gesture to your Aircel number and these packs are already deactivated.
Request you to take care in future while accessing internet and avoid using/downloading chargeable links/services
Warm Regards,
Aircel Social Care Team
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Warm Regards,
Aircel Social Care Team