[Resolved] Aircel — Given less balance

Robins Kondilya

from Kharagpur, West Bengal

Address:

700064

I have recharged online on 18/11/2016 of exclusive friday offer with Rs130. In it showed that it will give talk time of Rs 140 but instead I got Rs 110. I was not given what it was there on the website. Then I called customer care on 198. There also I were left disappointed . Then I called on no [protected] in which they said they can't resolve the issue coz the server is down. I'm really dissapointed with the service.

Was this information helpful?

No (0)

Yes (0)

Jan 1, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2016

Aircel Customer Care's response Dear Robins Kondilya,

We regret the inconvenience caused. Kindly share your transaction id in order to look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Nov 30, 2016

Aircel Customer Care's response Dear Robins Kondilya,

As per system check, no recharge found of Rs.130/- on mentioned date[protected]. Kindly share the transaction ID along with the screenshot for the same.

Warm Regards,
Aircel Social Media Team

Related Aircel reviews

View all 10591 Aircel Reviews

Comments

brahma2013

from Gurgaon, Haryana

Ringtone is not disable after complain

Aircel Customer Care's response, Nov 22, 2016

Verified Support

Dear brahma2013,

Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Nvkesava Vyas

from Sivagiri, Tamil Nadu

Please deactivate my aircel mobile number [protected] as soon as possible.

Aircel Customer Care's response, Nov 22, 2016

Verified Support

Dear Nv Nvkesava Vyas,

Thanks for reaching out to us. Please share the following information to confirm your identity:

Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in Or you can visit to your nearest Aircel store for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care's response, Nov 24, 2016

Verified Support

Dear Nv Nvkesava Vyas,

We would request you to visit the Aircel store with the following documents:

Proof of address:
Proof of Identity:

Warm Regards,
Aircel Social Media Team

Aakash Kandhari

My sim no. is[protected] please activate it I brought it at 1:00 p. M. Today but sim is not activated yet

Aircel Customer Care's response, Nov 22, 2016

Verified Support

Dear Aakash Kandhari,

Thanks for reaching out to us. Please share the following information to confirm your identity:

Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in Or you can visit to your nearest Aircel store for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care's response, Nov 25, 2016

Verified Support

Dear Aakash Kandhari,

We request you to visit the nearest Aircel store with ID proof for further assistance.

Thanks and Regards
Aircel Social Media Team