[Resolved] Aircel — got irritated with international outgoing call without my knowledge

Divya Shanmugan

from Ponnani, Kerala

Address:

Chennai, Tamil Nadu, 600118

I have facing issues in international outgoing calls.. I don't want any outgoing international calls from my mobile number!! I have been continuously facing this issues for past 5 to 6 months.. Whenever i top up my account within the next 2 to 3 days the total amount will be deducted and i started fetching the customer care they i'll say that "you have mailed to an international no so that it has been deducted" but i didn't made any calls like that!! It has been still a mistry for me!! Is there is any service of blocking outgoing international calls from ma mobile number!! Help me to solve this issue or else i don't have any other option other than break my sim card bcuz if my temper😑 [protected]

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Mar 9, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2018

Aircel Customer Care's response Dear Divya,

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Date & Time of deduction:
Amount deducted:
Any message received upon deduction (screenshot if any):

Warm Regards,
Aircel Social Media Team

Feb 01, 2018

Updated by Divya Shanmugan Date and time of deducted: I found that on 29/01/2018
Amount deducted: I have recharged for 50rs the total amount has been disappeared ( customer care said that RS 39 has been deducted from my account for making an international call to libria country and the no starts with 213322)
Any message received upon deduction: NO

Verified Support

Feb 02, 2018

Aircel Customer Care's response Dear Divya Shanmugan

Thanks for sharing requisting details. We will share update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 06, 2018

Aircel Customer Care's response Dear Divya,

We hope our team got in touch with you and shared all the requisite information. For further assistance please get back to us.

Warm Regards,
Aircel Social Media Team