[Resolved] Aircel — I am complaining about fraud of company

Sameer Sahab

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi

Sir i was checked my best offer by dialing *121# and here i see ftt of 69 without any t&c but company instead giving me 69 as ftt it give me 69 as promo balance. Sir i want my full benifit after recharge your helpline 198 is also not receiving my call.
One more thing is that before i recharged i called your customer executive and she says you will get ftt of 69.
Sir plz resolve my problem.
My number is [protected]

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Oct 14, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2017

Aircel Customer Care's response Dear Sameer Sahab,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Date of offer message received/saw:
Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 30, 2017

Aircel Customer Care's response Dear Sameer Sahab,

We would like to inform you that the regular benefits for RC69 i.e. FTT valid for 10 days and 1 local A2A minute valid for 1 day have already been credited to your account.

Further, please share the snapshot of the mentioned offer (that you received/saw) so that we can cross-validate the same at our end.

Warm Regards,
Aircel Social Media Team