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Aircel

[Resolved]  Aircel — hidden conditions

Hi, i did a recharge of ₹146 (App offer) with benefits of 5gb data for 28 days. However i just came to know that this plan gives 500mb/day which was mentioned no where in the plan. And thus resulted in deduction of main balance.
Contacted the customer support, and they directly refused to resolve my query saying that an issue regarding deduction of balance is raised and can't resolve my issue any further.
This is a case of fraud from aircel not mention the limit of data being provided/day in the offer.
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Jan 6, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Nov 14, 2017
Aircel Customer Care's response Dear Customer (Zubair Ali Khan),

Thanks for contacting us. We regret the inconvenience caused. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for better assistance:

Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team
Verified Support
Nov 14, 2017
Aircel Customer Care's response Dear Customer (Zubair Ali Khan),

Thanks for contacting us. We regret the inconvenience caused. As checked, the provided number ([protected]) is not an Aircel number. Therefore, kindly share the following details with us for better assistance:

Concerned Aircel number:
Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team
Verified Support
Nov 22, 2017
Aircel Customer Care's response Dear Customer (Zubair Ali Khan),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team
Complaint comments 
2 Comments

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Comments

Mobile no is [protected] sir place stop any existing service Every day had been deducted my money. May I no any service activate her.
Reply
Aircel Customer Care's response, Nov 15, 2017
Verified Support
Dear Customer (tzudir),

Thanks for contacting us. Kindly provide us with the names of services which you want to deactivate.

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Nov 24, 2017
Verified Support
Dear Customer (tzudir),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team
I had buyedmy duplicate sim because I had lost my sim its been 4 days but the same has not got activated
Reply
Aircel Customer Care's response, Nov 15, 2017
Verified Support
Dear Arshad Arsh,
Thanks for reaching out to us. Please share your Aircel mobile no. and alternate phone no. so that our team can get back to you.
Thanks & Regards
Aircel Social Media Team
Aircel Customer Care's response, Nov 23, 2017
Verified Support
Dear Arshad Arsh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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