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[Resolved]  Aircel — i am complaining about not changing my plan from postpaid to pre paid

Address:Chennai, Tamil Nadu, 600049

I have requested to change my plan from post paid to pre paid on june, till date i have done all the formalities, i have also submitted my form, adhara copy, photo etc, the service center told i will receive calls from office, i also had received call and also have given my details, still i am paying post paid bill of rs 235 month because of they are not changing, the actual time is 3 months from submitting form, but i have crossed 6 months after applying for prepaid card, they said first they will give post paid and change after 3 months, hence from june month i am trying with service center, they said they have forwarded, but i am paying post paid charge each month for rs 235, my mobile [protected]
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Nov 7, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2017
Aircel Customer Care's response Dear Customer (jeshua),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Verified Support
Oct 07, 2017
Aircel Customer Care's response Dear Customer (jeshua),

We would like to inform you that the postpaid to prepaid migration for the number [protected] has been processed successfully.

Warm Regards,
Aircel Social Media Team
Complaint comments 
8 Comments

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Comments

My aircel number [protected] is showing regiatration fail ... if anyone can help.me to resolve it ...!
Reply
Aircel Customer Care's response, Oct 4, 2017
Verified Support
Dear Customer (rimon das),

We regret to inform you that your number (8753026564) has been disconnected from our end under Zero Monthly Usage and hence we won't be able to assist you in this regard anymore.
Further, you may visit your nearest Aircel store with your valid ID and address proof to get details in this regard.

Warm Regards,
Aircel Social Media Team
Hi sir,
I want to switch from Aircel network. I have sent a PORT message to 1900 many times. Still i'm not getting UPC.Fix this issue ASAP.
Reply
Aircel Customer Care's response, Oct 4, 2017
Verified Support
Dear Vaidhyanathan,
Thanks for reaching out to us. Please share your Aircel mobile no., the format of sending SMS & Screenshot of the error occurs so that our team can get back to you.
Thanks & Regards
Aircel Social Media Team
Aircel Customer Care's response, Oct 12, 2017
Verified Support
Dear Vaidhyanathan,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team
I recharged with 96 rs in my aircel number, nw my main balance shows 0.. p.f balance is 85rs.. how can i get it in my main account
Reply
Aircel Customer Care's response, Oct 4, 2017
Verified Support
Dear Sandydhana,
We would like to inform you that PF balance (promo balance) can't be transferred to main balance. Also, PF balance can be used same as the main balance for voice, SMS, and internet but, you can not use PF balance to activate any service.
Thanks & Regards
Aircel Social Media Team
My aircel number is [protected] want to Port in other opretor but aircel not sending UPC code..pls resolve..
Reply
Aircel Customer Care's response, Oct 4, 2017
Verified Support
Dear Customer (ShivAm Nagre),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Oct 7, 2017
Verified Support
Dear Customer (ShivAm Nagre),

We would like to inform you that the UPC (Unique Porting Code) is generated and has been sent to your number.

Warm Regards,
Aircel Social Media Team
Hi!

I have lost my Aircel pre-paid sim card one day back.

Kindly block the card.
Reply
Aircel Customer Care's response, Oct 4, 2017
Verified Support
Dear Chenna,
Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Aircel no.:
Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Thanks & Regards
Aircel Social Media Team
Aircel Customer Care's response, Oct 12, 2017
Verified Support
Dear chenna,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team
I have lost my phone after that i have bought a new sim with the same number as previously i have, but i have waited for 4 days nd the result is my sim is not activated yet... my number is[protected] aircel
Reply
Aircel Customer Care's response, Oct 4, 2017
Verified Support
Dear Saumil,
Thanks for reaching out to us. Please share your accurate Aircel mobile no.& 20 digits Sim No. so that our team can assist you in best possible manner.
Thanks & Regards
Aircel Social Media Team
Aircel Customer Care's response, Oct 12, 2017
Verified Support
Dear Saumil,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team
Since I wanted to do mnp of my number i'm trying to send SMS and message is not going. have been trying for more than 24 hours. Please send MNP no for port out from aircel to other network.
Reply
Aircel Customer Care's response, Oct 5, 2017
Verified Support
Dear Agnel Britto,
We request you to send a text PORT followed by 10 Digit Mobile Number to 1900, you'll receive a UPC code. Once, you get that code, please visit your nearest Aircel store along with the following documents:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.
Thanks & Regards
Aircel Social Media Team
Aircel Customer Care's response, Oct 13, 2017
Verified Support
Dear Agnel Britto,

We hope your issue has been resolved. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance.

Thanks & Regards
Aircel Social Media Team
Regarding Dialer Tone and Pulse rate
Reply
Aircel Customer Care's response, Oct 5, 2017
Verified Support
Dear Srinivas,
Please share your exact concern regarding Aircel services along with your Aircel number to assist you in the best possible manner.
Thanks & Regards
Aircel Social Media Team
Aircel Customer Care's response, Oct 13, 2017
Verified Support
Dear Srinivas,

We hope your issue has been resolved. In case you are facing any issues, please feel free to contact us at [email protected] for any further assistance.

Thanks & Regards
Aircel Social Media Team

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