[Resolved] Aircel — I m complaining about aircel 249 pack

Madhusoodan Pandey

from Delhi, Delhi

Address:

Chennai, Tamil Nadu

I m the user of aircel 249 pack...sir when I started to call so I get free calling but at night between 11:30pm to 12:30 pm my balance are detected continuously aprox from last 5To7days but this problem is started even in afternoon between 1 to 4 pm when I complained this incident to the customer care so he didn't not refunded my balance...so I lost 60to 90 rs ...now I going to consumers court to take action against aircel...

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Feb 26, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2017

Aircel Customer Care's response Hi Madhusoodan Pandey,

We are forwarding your issue to the team. Meanwhile, kindly share the following details in order to look into your issue:

Sample no. on which call made:
Date & Time of call:

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 25, 2017

Aircel Customer Care's response Dear Madhusoodan Pandey,

We would like to inform you that as per our records you have been charged correctly as you calling in roaming. Hence, we regret to state that we would not be able to process the reversal for the same. tariff will work only in your home circle not on Roaming.

Warm Regards,
Aircel Social Media Team