[Resolved]  Aircel — Improper Crediting of Offer

Address:Kolkata, West Bengal

Hello... On the number [protected], I had recharged with an internet pack of 39 oj offer . The offer was said to give 480mb data with a validity of 15 days. The regular pack credits 180mb for 5 days . It's been 3 days and I haven't received the extra credit. On 198, a customer representative said a complaint had been taken but the reference number is not yet sent . I have doubt that the complaint was taken properly. Kindly solve the issue and extra amount be credited swift . What the hell is happening to Aircel . It seems they are interested only in hiking the price . Swift resolution is expected.
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Aug 9, 2021
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
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Hi Soumilya,

Thank you for reaching us at Social Care.
We have forwarded your complaint/query/request to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Dear Soumilya,


You have to provide the no. from which you are receiving the sms along with content and date.

Regards,
Aircel Customer Care

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