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Aircel

Aircel — Incorrect Call Rate

Address:Dhanbad, Jharkhand

Hi, My Aircel number is [protected]. I called *121# from my number, then in Voice Products- STD I got RC 103 saying "All Local [protected]@25p/min; all STD Aircel [protected]@10p/min; other STD [protected]@30p/min. 84days". But now when I called a STD Aircel number call rate has been charged @30p/min. Why this? They are not also accepting my call when I call Complaint Helpline 198. Thanks
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Comments

Hi AbhijitPramanik,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Reply
Now you think how good service you do provide that you can not contact me. I have only one number. [protected]. You may call me 10am-4pm.

Thanks
AP
Reply
Dear AbhijitPramanik,


We hope that our team got in touch with you and shared all the requisite information.

Regards,
Aircel Social care Team
Reply
Yess...one member of Aircel called me today to inform me that he is transferring my complaint to another one. Is it all about sharing "all the requisite information" ?
Reply
Dear AbhijitPramanik,

We would like to inform you that we tried to reach you on shared Aircel number, however the call was not answered from your end.
Further we request you to share the alternate number and suitable timing for call back, so that we can assist you accordingly.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
Reply
Please be little bit more sincere. I told "Now you think how good service you do provide that you can not contact me. I have only one number. [protected]. You may call me 10am-4pm." on 13th August.
Reply
Dear AbhijitPramanik,

We are re-escalating your issue and will update you soon.

Regards,
Aircel Social Care Team
Reply

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