[Resolved] Aircel — Invalid billing, postpaid to prepaid conversion delayed

rajarani@2016

from Pune, Maharashtra

Address:	600002
Website:	www.aircel.com

Postpaid to prepaid request was placed on jan 12th 2017. I was informed that it will be converted in 15 days. Feb 5th bill generated but number was converted. I paid the bill and i went to aircel showroom (Palavakkam-chennai) thrice no response atlast they gave email to contact i emailed them no response and again i emailed them then they converted the postpaid to prepaid on march 2nd which is 50 days from the date of initial request placed but again march month bill got generated. I mailed aircel to get explanation request # 's 1-[protected], 1-[protected] & 1-[protected] but till now i was not given any proper reply from aircel regarding the issue. But i am getting calls from the collection department to pay the bill. Paying bill is not a big thing but aircel is trying to cheat the public which should not happen.

Postpaid numbers [protected], [protected] & [protected]
Converted to prepaid but it took 50 days but i was promised that it will take 15 days.

Expecting justice with your team help.

Thanks,
Raja-[protected]

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Jun 22, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

May 06, 2017

Aircel Customer Care's response Dear Customer ([protected]@2016),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

May 19, 2017

Aircel Customer Care's response Dear Customer ([protected]@2016),

We would like to inform you that as per the records, you gave postpaid to prepaid request in Palavakkam store on 12/1/2017 but the same was not processed. Further, we escalated the issue to our concerned team and verified that it was wrongly tagged as retained by the agent in the 2nd round of retention calls. Later, we identified the issue and approved the number to prepaid on 3/3/2017. Meanwhile, the bill got generated for the numbers, Rs.295 for [protected], Rs.327 for [protected] & Rs.226 for [protected]. We nullified the Outstanding Bills due to the wrong retention. Currently, there are no Outstanding bills in your postpaid numbers.

Thanks and Regards,
Aircel Social Media Team