Aircel — Involuntary vas subscription | |||
My mobile number is [protected] I was charged RS.35 today (28-march-16) fr a VAS for which I have no memory of subscribing to.I use Internet a lot but I am very sure that I dint subscribe to some lame VAS.I want my money back and tat VAS unsubscribed asap. I dont know why you guys are doing this??? Is it obligatory for an aircel subscriber to waste hard earned money over such lame things. I want my money credited back soon pls acknowledge . I hope u value ur customers. Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Logan(Logan93),
We have verified your account and found that the download request has been initiated from your end through WAP mode on 27 & 30/3/2016. The pack is NAMITHA35. Hence the amount of Rs.35 + Rs.35 has been Deducted for the same. As a long standing your amount of Rs.35 on 27/3 & Rs.35 on 30/3 has been credited to your number as a goodwill gesture. The pack has been deactivated.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
We have verified your account and found that the download request has been initiated from your end through WAP mode on 27 & 30/3/2016. The pack is NAMITHA35. Hence the amount of Rs.35 + Rs.35 has been Deducted for the same. As a long standing your amount of Rs.35 on 27/3 & Rs.35 on 30/3 has been credited to your number as a goodwill gesture. The pack has been deactivated.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
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Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Warm Regards,
Aircel Social Care Team