[Resolved]  Aircel — issue with porting from aircel

I have a postpaid with aircel (Relationship no[protected]. I have tried to port from aircel to bsnl. I requested aircel for porting by sms-ing 1900 on 4/11/17. On 4/11/17 i received unique porting code dt811245 with validity till 20/11/17. Per the recommendation of the local aircel office, i had paid rs 150 on 6/11/17 to cover charges for that period and a surplus of rs 100 to avoid rejection on the grounds of outstanding payment. On the very day i contacted bsnl and obtained a new sim. On 7/11/17, i received a sms from aircel stating docket number 1-[protected] of mnp was raised and that i may expect resolution by 15/11/17. Bsnl had informed me that it takes 7 days for porting. So i walked into bsnl on 13/11/17 and bsnl informed me that the porting was rejected by aircel. I have not received any communication from aircel that my request was rejected till 13/11/2017 5:30 pm. I had requested bsnl to send another request for porting.

Last 3 months, i had tried to convert postpaid to prepaid with aircel and my request went unheeded by the customer care and the appellate. The representatives lacked responsibility and were very unpleasant to deal with. The representatives never disclosed reason for not converting postpaid to prepaid. Hence i want to terminate my relationship with aircel.

I would like aircel to let me port to bsnl.