[Resolved] Aircel — Main balance detection for data usage

rajasa

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560100

Dear concern,
I have been cheated by aircel service, please help me to get cheated amount from aircel.
I’m using aircel mobile services for a long time and prepaid number. My no is [protected].
06/06/2017 evening at 17:28hrs i have been activated aircel mobile data and within a min 17:29 mobile data was closed.
Then i have checked and shocked used data is only 3607k (3.6mb) and balance was detected rs.54.15.
07/07/2017 morning i called to customer care they were answering something like per kb 15p/s which is couldn’t understand by customer.
I have asked them 1gb data how much in aircel their answer is starting from rs.30. After this answer i have argued with them for refund but they are not ready to give.
Please help me to get for my cheated amount from aircel.

Thanks & regards,
Raja. R

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Jul 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2017

Aircel Customer Care's response Dear Customer (rajasa),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jun 08, 2017

Aircel Customer Care's response Dear Customer (rajasa),

We have verified your account details and have found that an amount of Rs. 54/- was deducted towards internet usage as per the base plan of 15 paisa/10kbps. Hence, the charges are found to be correct and we regret that we would not be able to pass any refund for the same.

Warm Regards,
Aircel Social Media Team

Jun 10, 2017

Updated by rajasa How to detect 15 paisa/10kbps without customer permission. eventhough 1gb data is only Rs.36 and i have used 3MB only.
As per TRAI instruction before detecting balance from main account should be confirmed with respective customer then only can be detected. but no confirmation with me and detected amount from main balance with 1 min browsing for only 3.6MB.
So i need my balance Rs.54, please refund the same.
Mobile number : [protected]

Jun 10, 2017

Updated by rajasa When we have 3G data balance we wont get 3G speed while browsing and after completion of data main balance amount is detecting more than 3G speed. Please change this activity and keep your valuable customer with your network.

Jun 12, 2017

Updated by rajasa Dear Concern,
Please refund the my amount Rs.54 otherwise i will changet the my network aircel to other network.

Verified Support

Jun 14, 2017

Aircel Customer Care's response Dear Customer (rajasa),

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Jun 14, 2017

Aircel Customer Care's response Dear Customer (rajasa),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

Jun 16, 2017

Updated by rajasa Dear Concern,
I have received call from aircel and they told me, they are ready to refund 50% of the detection, i told i need full amount untill i wont this 50%,
please help me to get 100% (54) refund amount.