[Resolved]  Aircel — manager and associate not trained to deal with technical issues

Address:

Kolkata, West Bengal, 700023

I called in to report a technical fault with one of the 4sims i have been using for broadband alone. I firstly spoke to the advisor who gave me a very lame excuse regarding the broadband not working on one sim because of no balance. I explained to the advisor that i have other three sims apart from the one i am complaining about and all are working fine except for this one sim. I mention to her that i had filled in 2.5 gigabytes of data around 2 days back. She was unable to explain and offered to pass me over to her manager. After sometime she asked me that the manager but give me a call which i declined. I spoke to the manager who completely showed he was untrained on dealing with situations are such. He failed to understand the situation, which shows his lack of knowledge. You should have trained people in the technical department who can answer questions rather than trying to chase away customers by giving stupid responses. Stupid responses may fool most customers but not ones who are trained in dealing with technical telecom issues.