[Resolved] Aircel — mnp code/upc not received from aircel
JoJogendra Kumar Sahoo on Dec 30, 2017
My aircel number is [protected]. After news about aircel shutting down it's mobile operations, i have been trying to get porting code from aircel. But despite multiple attempts from last one week., i have not yet received the code. Please look into the matter asap.
I sent sms to 1900 with content "port [protected]" but not received any code yet.
My number - [protected] was a postpaid number and has been converted to prepaid more than 6 months back. I am currently a prepaid customer.
I am currently having rs. 29.19 balance in my account with expiration date - 2027/05/29 and able to enjoy all services with an aircel sim. Only exception is that i am not able to receive the upc for port out even after trying for more than 50 times from 5 different phones (Including feature phone/non-smart phone).
I have been calling aircel cc from last one week and every time i have to wait on line for 15-20 mins then the call gets disconnected abruptly.
More details to prove i am an aircel customer:
Dialed ussd code *234*4# from aircel number - [protected] and received imsi no - [protected]
Dialed ussd code *133*2# from aircel number and received a message from aircel as "dear subscriber you number is [protected]"
Complaint marked as Resolved Jan 30, 2018
[Dec 30, 2017] Aircel customer support has been notified about the posted complaint.
Verified SupportAircel Customer Care's response, Dec 30, 2017
Dear Jogendra Kumar Sahoo,
As conveyed earlier, the mentioned number ([protected]) has already been disconnected from our end. So, we regret that we are unable to assist you in this regard.
For more details, please visit any nearby Aircel store with your valid ID and address proof.
Aircel Social Media Team
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