Aircel Complaints & Reviews

Address: Jaipur, Rajasthan, 302001

Website: www.androidassister.com

Please send me my upc for mnp cos my mnp request message getting failed again and again so please aircel help me to solve this issue.
Please please please
My number - [protected]

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Aircel Customer Care's response Dear Customer (androidassister),

Apologies! We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 07, 2017

Aircel Customer Care's response Dear Customer (androidassister),

As per our team, informing you that the issue has been resolved, now you can generate your UPC.

Warm Regards,
Aircel Social Media Team

Dec 08, 2017

Updated by androidassister Sir still the same issue message can't be send.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Aircel is a big fraud company. Khud ghaate m ja rahe hei toh ye haraam ke paise kamaane ki new technique nikaal li. Naa jaane kitno ko chuna laga chuke, ye khud se customers ke no. Pe sms service activity karte rehte h. Till now 21 times u renewed 2rs pack service on my no. Mujhe koi refund nahi chahiye kyuki i am going to file complaint on aircel.

Jan 8, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Aircel Customer Care's response Dear Customer (Nikk123),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 06, 2017

Aircel Customer Care's response Dear Customer (Nikk123),

We would like to inform that you have been charged for the activation of Rs.2/- auto-renewal SMS pack. The pack was activated since 03-Nov-17. The pack has been deactivated from our end. Hence, charges are found correct and no waiver is applicable.

Our team tried to call you but no one answered the call.

Warm Regards,
Aircel Social Media Team

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V

V_lucky

from Mohali, Punjab

Dec 4, 2017

My aircel number - [protected] seems to be deactivated suddenly. When someone is calling on my number, the line is busy but i am not on other call as well. Please provide feedback what can i do to resolve this issue. I want to activate this number as soon as possible.
Another contact number - [protected]

Reply

Aircel Customer Care's response, Dec 5, 2017

Verified Support

Dear Customer (V_lucky),

As per our system check, we would like to inform you that your number (8010626545) is not any showing records. Kindly share your concerned Aircel number to proceed further on this issue.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 14, 2017

Verified Support

Dear Customer (V_lucky),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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Address: Mumbai City, Maharashtra, 400042

Website: www.aircel.com

I am unable to send a message on 1900 to port.
I have been using aircel for almost 5 years now. There is no proper aircel network where i work. Aircel doesnt even provide 3g services in my area.
I just want to port my number to some other network provider. I would have just destroyed this sim card, but i have used this number at many places, so cant let go of this number.
Please, its my humble request, send me upc code.
Be nice to your customer for the last time.

My aircel number is [protected].

Regards.

Jan 9, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Aircel Customer Care's response Dear Customer (SachinGowda08),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us so that we may assist you better:

The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 06, 2017

Aircel Customer Care's response Dear Customer (SachinGowda08),

As per our team, informing that now you have received the SMS successfully.

Warm Regards,
Aircel Social Media Team

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S

Suganth Rajan

from Bengaluru, Karnataka

Dec 4, 2017

Dear sir,

Send my last bill statement to my email id: pn.[protected]@in.bosch.com or [protected]@yahoo.com

My phone: [protected]

thanks

regards,
suganth

Reply

Aircel Customer Care's response, Dec 4, 2017

Verified Support

Dear Customer (Suganth Rajan),

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for better assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. Concerned Aircel number

As such, there is no fixed timeline for the transfer of number from Postpaid to a Prepaid connection and to get your bill statement also you need to visit the Aircel store.

Kindly follow the link below to know your nearby Aircel stores:

https://goo.gl/i9UG9R

Warm Regards,
Aircel Social Media Team

S

Suganth Rajan

from Bengaluru, Karnataka

Dec 4, 2017

Dear sir,

I have been informed in Aircel center it will take 2 months to change from postpaid to prepaid. Kindly let me know what is the time line and procedure to change change from postpaid to prepaid.

Phone number: [protected]

regards
suganth

Reply

Aircel Customer Care's response, Dec 4, 2017

Verified Support

Dear Customer (Suganth Rajan),

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for better assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. Concerned Aircel number

As such, there is no fixed timeline for the transfer of number from Postpaid to a Prepaid connection and to get your bill statement also you need to visit the Aircel store.

Kindly follow the link below to know your nearby Aircel stores:

https://goo.gl/i9UG9R

Warm Regards,
Aircel Social Media Team

S

Sarvesh Kaushik 31

from Delhi, Delhi

Dec 4, 2017

Rs 150 recharge deducted automatically.
Recharged on 26/11/2017.Balance automatically reduced to 0.02
Please send call logs and other detail if we are at fault ...else we want entire refund.

Reply

Aircel Customer Care's response, Dec 4, 2017

Verified Support

Dear Customer (Sarvesh Kaushik 31),

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Time of deduction:
Any message received upon deduction:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 12, 2017

Verified Support

Dear Sarvesh (Sarvesh Kaushik 31),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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Address: Thanjavur, Tamil Nadu, 612001

Website: www.aircel.com/AircelWar/appmanager/aircel/tn?_nfpb=true&_pageLabel=P2601732251264076518863

Hi team,

As per instruction mentioned in the aircel website, i have recharged rs 294 on 3rd december 2017 at 10.24 to avail unlimited local calls. As per tariff, i can make unlimited local calls for any network and unlimited aircel to aircel std calls. But when i am making local calls for other network, charges are getting deducted from my main balance which should not be the case. I am highly disappointed due to this and i feel aircel is cheating the customer and providing false information in the aircel website.

Aircel is mentioning something in their but it is not same which make me to switch other network.

Could you please help me to avail right offer?

Please my transaction id is 6019334029275681586749894
Payment reference id[protected]jv19nl5

Please let me know if you need any further information.

Jan 14, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Aircel Customer Care's response Dear customer (Govindhan Sekar),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 06, 2017

Aircel Customer Care's response Dear customer (Govindhan Sekar),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

Dec 06, 2017

Updated by Govindhan Sekar Hello,

I am not happy with the information provided/ conveyed by your team. Your team is not ready to listen my concern, all they do is enforcing the information they had.

I have referred the below Aircel authenticated website and I was under the impression for Rs294, I will be getting unlimted Local call + STD calls for Aircel to Aircel only.

Aircel Website I have referred:
http://www.aircel.com/AircelWar/appmanager/aircel/tn?_nfpb=true&_pageLabel=P2601732251264076518863

But your team ask me to refer the below website, where the information given for the same tariff is different from I could see in the above Aircel website.

https://epayment.aircel.com/aircelonlinerecharge/

This mean Aircel is publishing false information in their website and getting benefit by fooling/ cheating their customer. Different information is being published in different Aircel authenticated website which is not my mistake. Also please do remember if Aircel is maintaining more than one website then dont expect the customer has to cross verify all your website to ensure the information provided in all the website are same which is not our job.

Also customer can use any medium to recharge according to their convenience & benefits they use to get but it should be indeed Aircel should not provide false information in different Url which is shame which leads to the customer are in trouble.

Also your team has closed the ticket without my knowledge which is an integrity issue. Your team is disconnecting the call while the customer is talking which shows Aircel is posting uneducated employees to handle the customer.

Can someone from your team look into this who has better attention to details? Because of this around Rs 12 has been charged from my Main balance account. I want that amount has to be added in my Main balance account.

Please let me know if you need any other details.

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Address: Mumbai City, Maharashtra, 400709

Website: www.aircel.com

From last 1 month i was not able to send port request from my aircel number and then after 20 days aircel provide me wrong ucp (Unique code for porting) which can’t be use with other company operator then again i request for new correct ucp to port out but aircel not giving me forcing me to stay with their network, aircel service for their customer is worst and their internet and calling plan is v costly and outdated they giving me 2g service at v high cost and their network is worst and their network always does down.

Jan 9, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Aircel Customer Care's response Dear Customer (Sami456789),

Apologies! We would like to inform you that your current status has been shared with the team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 06, 2017

Aircel Customer Care's response Dear Customer (Sami456789),

As per our team, informing that we had sent the correct UPC since it is system generated, however, as checked you had sent the Port Out request by using your expired UPC. Hence, got rejected automatically. UPC which was generated on 28th Nov is valid until 14th Dec hence you need to send the request with that UPC only.

Warm Regards,
Aircel Social Media Team

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S

singh mk

from Delhi, Delhi

Dec 4, 2017

Sir phone n0. [protected] morning i went ur mangla puri new delhi -45, outlet for addhar link he charge me rupees 20/-, know this service for free so kindly take necessary action against the outlet owner
thanks

Reply

Aircel Customer Care's response, Dec 4, 2017

Verified Support

Dear Customer (singh mk),

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Store address:
Store executive's name:
Date of visit :

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 6, 2017

Verified Support

Dear Customer (singh mk),

We would like to inform you that we are checking the issue. Please allow us some time.

We request you to please share an alternate number and suitable timings to call you.
Our team tried to call you but the number was switched off.

Warm Regards,
Aircel Social Media Team

K

Krishhhhhhhhh

from Mumbai, Maharashtra

Dec 4, 2017

My Name is Sri Krishna Shukla and i want to port my two numbers but still msg is not going on this format on 1900..

PORT_10 Digit mobile number
and sending on 1900 and stii i am facing this issue this problem related...

My Numbers are (1) [protected] and (2) [protected]

kindly do the needful with urgent basis...

Reply

Aircel Customer Care's response, Dec 5, 2017

Verified Support

Dear Customer (Krishhhhhhhhh),

As per our system check, we would like to inform you that the Port Out request for your number (8070404041) is already in progress and it's expected resolution date is 09/12/2017.

Regarding your number (8070478143), the UPC details are mentioned below:

UPC: DM167167
Validity up to 14/12/2017 12:00:00 AM

After receiving your UPC kindly visit any nearby store of your recipient/new operator along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. UPC received

Warm Regards,
Aircel Social Media Team

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Address: Gautam Buddh Nagar, Uttar Pradesh

Auto deducting of 2 rs. Daily. I did not activated any service. I have not used your mobile data so please refund my amount disconnect this number permanently. L didn't want to continue with this fraud company. I am trying to connect your customer care but all lines are busy.

Request you please deactivate this service asap & return my money back.

Jan 16, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Aircel Customer Care's response Dear Customer (Akansha Varahney),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 06, 2017

Aircel Customer Care's response Dear Customer (Akansha Varahney),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

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T

Tabrez haq malik

from Sopur, Jammu and Kashmir

Dec 4, 2017

Dear sir
I recently ported my reliance number to aircel, but i am not able to make outgoing calls from my samsung A5 2016 model, the incomming is ok.kindly look in to it.

Reply

Aircel Customer Care's response, Dec 5, 2017

Verified Support

Dear Customer (Tabrez haq malik),

We apologize for the inconvenience faced by you. Kindly share the following information in order to look into your concern:

Concerned Aircel number:
A sample no. on which you are not able to make outgoing calls:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 13, 2017

Verified Support

Dear Customer (Tabrez haq malik),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

G

Gokkull

from Chennai, Tamil Nadu

Dec 4, 2017

Sir, i am using aircel ([protected]) for the past 4 years . Last year I changed from prepaid to postpaid. I not comfortable with postpaid. So again I would like to switch over to prepaid. I want to switch to prepaid connection from postpaid. What is the procedure? Kindly help me .

Reply

Aircel Customer Care's response, Dec 5, 2017

Verified Support

Dear Customer (Gokkull),

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for better assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. Concerned Aircel number

Kindly pay your remaining dues (if any) to successfully complete the transfer process.

Warm Regards,
Aircel Social Media Team

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Address: 600056

Dear team
Please note that, my self karthick. P and i have cancelled the aircel post paid connection for the number of [[protected]]on the month of june 2017 and they keep charging the amount of 478 rs. Finally i have complaint the same through customer complaints and finally i have received the response from the aicell that the amount has been waived off (Please find the copy of same). But still am being getting notice about non payment of bill and threatening message from legal team from aircell about filling case against me in adalat
Lok.

Please do the needfull
Karthick. P

Jan 13, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Aircel Customer Care's response Dear Customer (methunpharma),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 04, 2017

Aircel Customer Care's response Dear Customer (methunpharma),

Kindly share an alternate number with us for better assistance.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 13, 2017

Aircel Customer Care's response Dear Customer (methunpharma),

We would like to confirm that the issue has been resolved and the outstanding amount of the number ([protected]) has been nullified completely.

Warm Regards,
Aircel Social Media Team

Dec 14, 2017

Updated by methunpharma Thank you so much

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M

methunpharma

from Noida, Uttar Pradesh

Dec 12, 2017

Please find the alternate number..[protected]

Reply

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Sir,
I am a aircel user. I am getting messages that i have subscribed to your "nonstop music plus"& have to recharge my account for that.

But it has been auto activated in my number' [protected]'. So kindly deactivate the "nonstop music plus" from my above given number. So that i can recharge my account. Kindly do the needful soon.

Thanks,
P. Jaishankar

Jan 3, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Dec 02, 2017

Updated by jaishankar pc Sir,
I have been continuously getting messages that I have subscribed to your "nonstop music plus "and to recharge my account for it . But I have not subscribed for it & want to stop receiving this message and unsubscribe it from my number. So, please do the need full soon

Verified Support

Dec 02, 2017

Aircel Customer Care's response Dear Customer (jaishankar pc),

Apologies! To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.
We are always at your service, in case you still face any issue then please let us know.

Warm Regards,
Aircel Social Media Team

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Address: 110035

Dear sir /madam,

This is to inform you that my mobile with number [protected] is missing. I would kindly request you to block this prepaid sim card of mine to prevent misuse. Please take necessary action immediately. Awating to hear from you. Please check my complaint sir and my mobile no is permanently off.

Thanking you,

Your's sincerely,

Farman galib

Jan 15, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Dec 02, 2017

Updated by Azharuddin ghalib My mobile is lost and please my mobile no [protected] is permanently off

Verified Support

Dec 02, 2017

Aircel Customer Care's response Dear Customer (Azharuddin ghalib),

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Concerned Aircel number ([protected] is this your concerned Aircel number and if not, then please provide us with your concerned number):
Alternate no.:
Last recharge amount(Prepaid):
Date of Birth:
Complete Address:

You can also share these details along with your concern to us at [protected]@aircel.co.in

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 02, 2017

Aircel Customer Care's response Dear Customer (Azharuddin ghalib),

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Concerned Aircel number ([protected] is this your concerned Aircel number and if not, then please provide us with your concerned number):
Alternate no.:
Last recharge amount(Prepaid):
Date of Birth:
Complete Address:

You can also share these details along with your concern to us at [protected]@aircel.co.in

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 11, 2017

Aircel Customer Care's response Dear Customer (Azharuddin Ghalib),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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Address: 743428

Sir/mam,
My aircel no [protected], was disconnected during 4 days i call 198 customer care but thay say variable problem. When i say the complaint no they dont provide complaint number, they give only only one no it is-[protected]
Now i am unable to make any call. The network dont response my complaint. It is a big problem for me it is my urgent no. What can i do now?

Jan 6, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

Aircel Customer Care's response Dear Customer (krishna26688),

We regret the inconvenience caused. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for better assistance:

A sample number on which you are not able to make a call:

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 06, 2017

Aircel Customer Care's response Dear Customer (krishna26688),

We would like to inform that our team tried to call you at 11:37 am, 3:16 pm on[protected] but your number was switched off. Hence, it was difficult for the team to understand your issue properly.

Warm Regards,
Aircel Social Media Team

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Address: Jaipur, Rajasthan

I want to port my no - [protected]..
But unable to send text on 1900 from last two days... I contact several times to customer care 198... Some of them say that there is some technical or server issue, text after 24 horurs but after 24 hrs. Nothing changes... Again same issue... Some of them after doing something said now you can send text... But again same problem... I m sick of it...

Regards
Amrit raj aman

Jan 13, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

Aircel Customer Care's response Dear Customer (Amrit Aman),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us so that we may assist you better:

The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 05, 2017

Aircel Customer Care's response Dear Customer (Amrit Aman),

As checked, we have not received a request for Port Out, you are kindly requested to try now and if facing any issue please check once with a changed handset and send SMS ( Port Number) and send it to 1900, and you will get the SMS from 1901 with the port number.

Warm Regards,
Aircel Social Media Team

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Address: Mumbai City, Maharashtra, 400067

Website: www.aircel.com

Hi aircel team,

My number [protected] is getting same message that unable to send message when i send it to 1900.

It seems like a dirty trick applied by aircel to block our messages to 1900. I swear if you do not resolve this immediately i will go to trai and complaint about the inconvenience you guys are causing me!! Please take this seriously and unblock my number to allow me to send port messages to 1900.

Sending it to 1900 in this format - port [protected]. Getting error message "unable to send".

Disappointed as always with aircel. I will complain to trai if this is not solved immediately.

Regds,
Sagar chitre

Jan 6, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

Aircel Customer Care's response Dear Customer (Sagar Chitre),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us so that we may assist you better:

The screenshot of the error received after sending the PORT Out message:

Warm Regards,
Aircel Social Media Team

Dec 03, 2017

Updated by Sagar Chitre Please don't dilly dally. I have already given you an accurate text version of the error snapshot.

Get this sorted immediately.

Here is what i had told you earlier, please get the number from the initial post.

Sending it to 1900 in this format - PORT [protected]. Getting error message "Unable to send".

Verified Support

Dec 05, 2017

Aircel Customer Care's response Dear Customer (Sagar Chitre),

We would like to inform you that your current status has been shared with the team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 05, 2017

Aircel Customer Care's response Dear Customer (Sagar Chitre),

We would like to inform you that your current status has been shared with the team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 06, 2017

Aircel Customer Care's response Dear Customer (Sagar Chitre),

As checked, you have now received the SMS successfully which is DM173241 and valid until 20th Dec'17.

Warm Regards,
Aircel Social Media Team

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Address: New Delhi, Delhi, 110059

Dear sir i had. Balance on my number around 300 but i m not using my phone number sicne from 1month but today i check my balance so it's too much low -73 pesa in my account so how is it possible i try to complaint on costumer care ao they say that i m using some service so that's why my balance is dedicating but i don't have apply any kind services they are liying please help me out and resolve my issue

Jan 16, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

Aircel Customer Care's response Dear Customer (Kr Krishnapriya Shilpasharan),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us so that we may assist you better:

The screenshot of the message received upon deduction (if any):

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 06, 2017

Aircel Customer Care's response Dear Customer (Kr Krishnapriya Shilpasharan),

As checked, you have been charged Rs.316/- for the Activation & Reactivation of Movies Masti (VAS Service) via WAP mode, post double consent from your end. The service was activated since 02 Sep 2017. We have deactivated the same from our end. Hence, charges are found correct and no waiver is applicable.

Our team tried to call you but the number was not reachable.

Warm Regards,
Aircel Social Media Team

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Address: 560066

My sim showing no service from last night.I did a call to a customer care, they told me to reset .change network settings from auto to manual, restart the phone i did all the functions that they told but still no proper response from them.
i am not able to call anyone from last night.

This issue should be fixed ASAP for my number.

Jan 21, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

Aircel Customer Care's response Dear Customer (JagatheshR),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Alternate No.:
Complete address:
Landmark:
Specific location (indoor/outdoors):

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 09, 2017

Aircel Customer Care's response Dear Customer (JagatheshR),

As per our team, informing that our team tried to call you but were unable to reach as your number is in national roaming now and you have activated handset Call Forward status.

When Busy: Active
Not Reachable: Active

Kindly check with network operation mode or share alternative contact number for further process.

Warm Regards,
Aircel Social Media Team

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Address: Thane, Maharashtra, 421301

From past more than 30 days i wanted to port my aircel number because their is network error every time in 24 hours of day the network is available only for hardly 1 hour every time i have to remove my sim and insert it again. I complained it by visiting to aircel gallery and they said that i will get an call from customer care on my alternate number within 48 hours and i am waiting for the 48 hours to get complete inn aircels calender's because its been more than week i have registered my complained i have also followed the porting steps which was to send port 8286* to 1900 and i have sended this message couple of times but every time the message sending gets failed.

Jan 16, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

Aircel Customer Care's response Dear Customer (akshay1830),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us so that we may assist you better:

The screenshot of the error received after sending the PORT Out message:

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 05, 2017

Aircel Customer Care's response Dear Customer (akshay1830),

We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance.

Warm Regards,
Aircel Social Media Team

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Address: New Delhi, Delhi, 110071

Website: [email protected]

Auto deducting 2 Rs daily 7-10days. I did not activated any service. After deducted my amount is 386 now this time 366 please refund my amount.I'm trying to connect your customer care but all lines are busy.

Request you please deactivate this service asap and return my money back.
My no.[protected]
Mail neha.[protected]@gmail.com

Jan 17, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

Aircel Customer Care's response Dear Customer (ganganeha),

We regret the inconvenience caused. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for better assistance:

Date & Time of deduction:
Any message received upon deduction:

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 07, 2017

Aircel Customer Care's response Dear Customer (ganganeha),

We would like to inform that you have been charged for the activation of Rs.2 auto-renewal data pack. The pack was activated on 15-Nov-17. Hence, charges are found correct. Rs.34 will be credited to your number within 12 hours as a one-time goodwill gesture. The Pack has already been deactivated.

Our team tried to call you but no answered the call.

Warm Regards,
Aircel Social Media Team

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Address: Thane, Maharashtra, 421202

My name is mandakini khamkar i am using post paid connection aircel company sim card no [protected] since last eight years, paying dues update.
But now last months they send me bill rs.427 including late charges.
Aircel company send me my mobile dues bill after due date so how i will pay on due date some times they not send me bill then also i paid dues regular then also they add late charges. Eight months back i file complaint against aircel non receipt of paper bill till months they not send before due date and demand me late charges, i will not pay late charges i will pay actual charges.

Mandakini khamkar
[protected]

Jan 3, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Aircel Customer Care's response Dear Customer (bhaskarkhamkar),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 02, 2017

Aircel Customer Care's response Dear Customer (bhaskarkhamkar),

We would like to inform you that as per your concern, as goodwill we have already waived off the late payment charges from your invoice hence, you can make the rest payment in order to enjoy uninterrupted services.

Warm Regards,
Aircel Social Media Team

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A

Ashok Kumar Bairwa

from Kota, Rajasthan

Dec 1, 2017

Sir, mre mobile se number nhi mil rha he his ka number he.[protected] he his se milane par yeh batata he ki ye suvidha aap ke number par upalbad nhi he .Aap se nivedan he ki meri madd kare

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Aircel Customer Care's response, Dec 1, 2017

Verified Support

Dear Customer (Ashok Kumar Bairwa),

Apologies! As checked, your number is well active from our end. Hence, we request you to visit your nearest Aircel store along with the following documents to get your Sim card checked:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. Concerned Aircel number

We are always at your service, in case you still face any issue then please let us know.

Warm Regards,
Aircel Social Media Team

D

dklohia

from Moradabad, Uttar Pradesh

Dec 1, 2017

I want to port my aircel number.

Message not send to 1900, but massage was sent to ather contact only not sent massage to 1900
So please solve my issue urgently. Because my residence there are no network available so no any incoming call and outgoing call available

Reply

Aircel Customer Care's response, Dec 1, 2017

Verified Support

Dear Customer (dklohia),

We regret the inconvenience caused. Please share the following details in order to look into your issue:

Concerned Aircel number:
The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 9, 2017

Verified Support

Dear Customer (dklohia),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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Address: 637405

Website: www.aircel.com

I have recharge on 68 rs but there was no recharge they debit the amount. So i want refund my amount through my bank.
Recharge date of 28.11.2017 19:42:08. my BillDesk TransactionID JUTI[protected] and Recharge Ref. No.TN98656055691511878289580001235 Transaction Amount is 68 Rs.
Kindly help me

Thank you

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Address: 639136

My number is xxxxxxx and i have applied for port out to other service provider on 28 th nov /2017.

Today 29 th nov2017 i receive a message from aircell

“dear customer!
Your docket number 1-[protected] of mnp related has been raised.
Resolution expected by 12/07/2017 12:49:31”

Last time i tried porting and sent sms, the aircell customer care called and said they will solve in 7 days and they sent me a message. After that i was not satisfied so i tried to port but was denied.

Why would i receive this now? I suspect they want to keep me without porting.

I wanted to port as soon as possible i have lot of trouble with aircell network due to roaming, signal 4g availability.

Best regards

Karthik

Dec 31, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

Aircel Customer Care's response Dear Customer (Karthik8085),

Apologies for all the inconveniences from our end.
We would like to inform you that your MNP request is under process and the same will be completed by 07/12/2017 (i.e. on or before 07/12/2017).
So, we request you to allow us that much time.

Warm Regards,
Aircel Social Media Team

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S

sumeet shete

from Nagpur, Maharashtra

Nov 29, 2017

I Am tried to port my aircel no to another network but your system does not work i will tried many times to get UPC code by sending SMS to your 1900 number but uou not reply and troubleshoot problems to get a UPC code.Plz give my UPC code quickly.o

Reply

Aircel Customer Care's response, Nov 30, 2017

Verified Support

Dear Sumeet Shete,

We regret the inconvenience caused. Please share the following details in order to look into your issue:

Aircel number:
Content/format of the Port SMS sent:
Screenshot of the error message received while sending the Port SMS:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 8, 2017

Verified Support

Dear Sumeet Shete,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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Address: 211019

Sir
Please block my aircel no [protected]
It is lost.
And the person who got my lost sim is calling to saved contact on that sim.

I called on my lost sim he recived the called when i asked him to return my sim he cut the call and after that he is not picking up my call.. I am very irritated please sir help.

He is using abusive languages and sending dirt mesaages from that sim
To that contact which was saved on that sim.

He is sending dirty mesaages and all that blame is coming on me

I request you to block that sim he has sended dirty messages to my relation members.

Please help.

Jan 4, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

Aircel Customer Care's response Dear Customer (qwert12345),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to confirm your identity:

Alternate no.:
Last recharge amount (in Rs):
Date of Birth:
Complete Address with PIN Code:

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 01, 2017

Aircel Customer Care's response Dear Customer (qwert12345),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

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