[Resolved] Aircel — Mnp related Issue

Prabhat Prasoon

from Churachandpur, Manipur

Address:

Patna, Bihar, 800013

I am prabhat prasoon and i have 2 aircel prepaid. I wanted to port 1 number out of aircel to other service provider . As soon as the documents got processed for mnp on 20th nov, i recieved a message on same day on 20th nov at 5:40 pm stating me that your docket number 1-[protected] of mnp related has been raised . Resolution expected by 29/11/2016 ???????

What is this ?? how can they raise a complain without my consent so i called 198 customer care they said... your port out is in process but when i asked about this Docket request & resolution they told me they cant tell me about it and i have to visit an Aircel store to know about the raised docket . This behaviour is highly suspicious as i have never received a docket number during previous port outs .

I want to port out of this network, please help me out

prabhat prasoon
[protected]

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Dec 30, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2016

Aircel Customer Care's response Dear Prabhat Prasoon,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Nov 29, 2016

Aircel Customer Care's response Dear Prabhat Prasoon,

We would like to inform you that whenever a customer goes for MNP a docket / complaint number is generated which you received . This request was processed from your side . You can visit your nearest Aircel store for further information.

Warm Regards,
Aircel Social Media Team