[Resolved] Aircel — MNP to other network from Aircel

Abhisek Kundu

from Coimbatore, Tamil Nadu

Address:	Ranga Reddy, Andhra Pradesh, 500084
Website:	www.aircel.com

Hi,
I have opted to port out from Aircel to another network and accordingly took a new Jio sim with the porting code I have got after sending message to 1900 on 19th June, 2017. it's been 10 days and there has been no acknowledgement from Aircel. I also called to customer care and I seriously doubt their credibility as none of them can tell me the exact SLA by which the porting will be done. This is complete unprofessionalism on part of Aircel and would like the higher management to take necessary actions to let me port out and also give required trainings to customer care executives to avoid such complaints in future.

Was this information helpful?

No (0)

Yes (0)

Aug 9, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2017

Aircel Customer Care's response Dear Abhisek Kundu,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 01, 2017

Aircel Customer Care's response Dear Abhisek Kundu,

We would like to inform you that we have checked your account and found that you have generated the UPC on 18th Jun’17 successfully whereas we haven’t received any request from the recipient operator. We would like to inform you that earlier UPC would get expired on 4th Jul’17. Hence, we suggest you please generate the new UPC again and submit the same to the recipient operator along with the requisite document.

Warm Regards,
Aircel Social Media Team